Help please - Webex Access

Hi All,

SWMBO is trying to access a Webex portal, but it's timing out. Apparrently fine for everyone else on the call. It's working over 4G for now, but I can't access it at all.

Could someone please see if they can access this link, or even just ping it: http://global-nebulam.webex.com/

I'm not sure if it's a Zen problem, or something internal to my network.

Edit: If I connect to a public VPN, I can access it. It seems to be a Zen problem!

Cheers,
Andy

Edited by AndyPandy (Mon 03-Aug-20 14:16:03)

Not working for me - I am on Cerberus.

It's 'working' here in terms of the routing is in place

https://i.imgur.com/BCwhm5G.png

This is on BT, so it sounds like a Zen issue. Shame they don't have a looking glass.

Edited by jpm (Mon 03-Aug-20 14:59:59)

I get the same result as @jpm on a Zen FTTC connection via London POP

I get this on both my ZEN & BT FTTP connections

The requested page was not found on this server. Please check the spelling and try again.

If you know the user name of a meeting host, you can try typing the following in the Address bar:

To display the host's Personal Meetings page, type:
https://global-nebulam.webex.com/[siteurl]/meet/[host's user name]

To join the host's meeting in progress, type:
https://global-nebulam.webex.com/[siteurl]/join/[host's user name]

If you are a host and want to start your One-Click Meeting, type:
https://global-nebulam.webex.com/[siteurl]/start/[host's user name]

Thanks, I guess that means it's accessible for you. I can't ping it, but can if I'm on VPN. If the wife is on her work VPN, she can't ping it. Very strange!

Thanks, yeah, looks like it's up for you.

Nothing at all, i.e. can't even ping it?

Same result here on FTTP. Page loads ok "not found".

Edited by FakeJake (Mon 03-Aug-20 17:19:24)

This page cannot be found. That is the message using Andrews & Arnold (AAISP) on Talk Talk B backhaul

In reply to a post by AndyPandy:

It seems to be a Zen problem!

I'm a Zen punter, I get to the "page not found" page.

Page not found for me Andy.

Zen FTTP via BT Wholesale to their London POP

I guess you've tried a router restart?

Just a thought.

I haven't yet, as no issues with any other sites. What's strange is that it doesn't work from my Zen connection, nor through the wife's company network when she VPNs into them.

What does work is using a public VPN, or 4G, or any of you lot's connections! I can only think that the issue is with Webex.

I'll advise her to raise a ticket with her mob and let them investigate.

Thanks to everyone for their help!