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Standard User criostoir
(newbie) Thu 03-Sep-20 11:34:55
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Moving home


[link to this post]
 
I have been living abroad and have returned to the U.K..
I called Zen Internet to arrange Internet and pay the £19.99 set-up fee.
I was advised that I would also have to pay £50 for an Openreach Engineer to come to the property which was not part of their advertising.
So I declined and have signed up with BT instead where there is no £50 charge.
This is a shame to turn away custom like this.

Criostoir
Standard User gary333
(committed) Thu 03-Sep-20 12:48:01
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Re: Moving home


[re: criostoir] [link to this post]
 
I think most companies charge a fee if you have no line and need one installing, or for whatever reason it's not been used in a long time.

Even BT show a charge in some scenarios:

"If you are taking a BT Infinity package, then we won't charge you for installing or reconnecting your line. If you are taking a BT Broadband package, then we will charge you £30 for installing a new line. These charges apply whether or not you add BT TV to your package.

If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line"

Not sure what the difference is between BT Infinity and BT Broadband though.
Standard User RobertoS
(elder) Thu 03-Sep-20 14:41:24
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Re: Moving home


[re: gary333] [link to this post]
 
I don't know where you got that BT quote, but BT Infinity was withdrawn from sale several years ago.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
To argue with mindless bigots is foolish.

Edited by RobertoS (Thu 03-Sep-20 14:42:33)


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Standard User gary333
(committed) Thu 03-Sep-20 18:13:57
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Re: Moving home


[re: RobertoS] [link to this post]
 
Someone better let BT know then as I got it from the main BT page for landlines.

https://www.bt.com/landline

Half way down under the FAQ How much does it cost to install a new BT phone line or reconnect an old one?
Standard User RobertoS
(elder) Thu 03-Sep-20 18:33:50
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Re: Moving home


[re: gary333] [link to this post]
 
That's just brilliant! ROFL.

Wikipedia says the name change was on 23 May 2018.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
To argue with mindless bigots is foolish.
Standard User gary333
(committed) Thu 03-Sep-20 19:15:31
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Re: Moving home


[re: RobertoS] [link to this post]
 
It definitely shows BT’s attention to detail is tip top lol.
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