Moving home

I have been living abroad and have returned to the U.K..
I called Zen Internet to arrange Internet and pay the £19.99 set-up fee.
I was advised that I would also have to pay £50 for an Openreach Engineer to come to the property which was not part of their advertising.
So I declined and have signed up with BT instead where there is no £50 charge.
This is a shame to turn away custom like this.

Criostoir

I think most companies charge a fee if you have no line and need one installing, or for whatever reason it's not been used in a long time.

Even BT show a charge in some scenarios:

"If you are taking a BT Infinity package, then we won't charge you for installing or reconnecting your line. If you are taking a BT Broadband package, then we will charge you £30 for installing a new line. These charges apply whether or not you add BT TV to your package.

If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line"

Not sure what the difference is between BT Infinity and BT Broadband though.

I don't know where you got that BT quote, but BT Infinity was withdrawn from sale several years ago.

Edited by RobertoS (Thu 03-Sep-20 14:42:33)

Someone better let BT know then as I got it from the main BT page for landlines.

https://www.bt.com/landline

Half way down under the FAQ How much does it cost to install a new BT phone line or reconnect an old one?

That's just brilliant! ROFL.

Wikipedia says the name change was on 23 May 2018.

It definitely shows BT’s attention to detail is tip top lol.