Zen - How does it work?

Hey All - I'm looking to move our home FTTC Cab Connection (Currently get a rock solid 80/20) from TalkTalk to Zen, and was wondering how their network is setup?

Is it a LLU Unbundled Service or does it go via BTW or Indeed, Talktalk?

Any problems you would suggest i look out for?

I think a mix of BTW and TTB. I was on BTW but for some reason moved over to TTB (I think I have my TLAs correct).

I've never had any problems with Zen. As well as my own I 'look after' another four connections. My service once went down for a few hours many years ago. But, you know, the internet...

I've got forty quid for you if you want a referrer (needs you to order by the end or March).

As above, it’s a mix. Mine is on Openreach for the copper service part (FTTC) for which I pay Zen for line rental and the back haul was migrated from BTW to TTB in March last year as Zen started moving their suppliers.

Tech Support is excellent and the Customer Support/Sales Teams have been brilliant sorting out a move for my elderly parents. OR/BT were the opposite and a complete and utter disaster in their relevant spaces. I’ve never heard of anyone else having so much trouble with a simple move!.

OR is the same company and FTTC circuit provider from the exchange to your parents' home, whether talking to BT Consumer or TalkTalk.

If your exchange has been unbundled, it will connect via BT Openreach into Zen's rack in the BT exchange. They have their own equipment in which they can then backhaul your service to a central PoP. If they are not in the exchange, the service can be provided via either BT Wholesale or TalkTalk Business, (which is not the same service as a standard TalkTalk service).