Any one else had a similar e-mail from Zen??

We are happy to confirm that the cancellation of the following broadband service has stopped. Your Zen Internet broadband service will continue and will not transfer to another service provider. Thank you for deciding to stay with Zen Internet!

Could it be that they have changed your backhaul from BT Wholesale to TTB?

Yes, I had that email from Zen yesterday too and then an apology email a few hours later to say that they had made a mistake.

Wonder if anyone from Zen staff can let us know exactly what happened here and why all these emails were sent?

Hi, we had a little bit of a system mix up yesterday. We received some erroneous cease notifications from one of our suppliers. As a result a small number of customer were sent this email.

Rest assured there is nothing to worry about and your service will continue as normal.

Well I stopped a transfer from Zen after being mis-sold an aparrent bargain elsewhere and got no such mail lol

If triggered by something like a change of backhaul to save a few pennies they would probably consider that their business.

To confirm there was no change of backhaul or any other change to the service or network.

It's good to see that this forum is sometimes monitored by Zen. It's a pity that you haven't commented on the lack of responses to email sent to support in the other post though.

I'm not always on the forum, its not an "official" support channel, but I do try and keep an eye out and respond when I can help. More often that not the fantastic community here provides great support to other Zen users incredibly quickly.

I have reached out to anyone that I've come across commenting that they've not had a reply. Unless they've indicated they've already had their query resolved.

We aim to respond to emails quickly, but we're even quicker on the phone. We get a lot of emails, from time to time its not possible to respond to them all as quickly as we'd like and I'm sorry about that. But I can assure you we try to get back to everyone quickly.

In reply to a post by ajays:

We aim to respond to emails quickly, but we're even quicker on the phone.

Many companies say this and almost all prioritise telephone over email but I never understand why.

I used to work in a support environment (albeit with corporate customers rather than individual end-users) and I much preferred email to telephone contact. A typical telephone call took much more time than responding to an email. I could generally reply to quite a few emails in the time taken by a single telephone call and it was a much more efficient means of support.

I totally agree with you. It would also free up agents so that people who have more urgent issues can get through quickly on the phone.

In reply to a post by tboorman:

I totally agree with you. It would also free up agents so that people who have more urgent issues can get through quickly on the phone.

Unless of course your internet or phone line is requiring repairs, Not everyone owns a SMART phone and as things are pushed into this digital age where privacy and freedom to choose are eroded more people will ditch them (ref to 4th industrial revolution)

If the customer's broadband and landline are not working, and they do not have a mobile phone, there is not much any ISP can do about their customer being unable to contact them. I suspect that most people would have a relative or friend who could help them in these circumstances.

This is what tickles me: "Not everyone owns a SMART phone and as things are pushed into this digital age where privacy and freedom to choose are eroded more people will ditch them".

So we are all going to scrap our mobiles? ROFL

Not everyone owns a SMART phone and as things are pushed into this digital age where privacy and freedom to choose are eroded more people will ditch them

Owning a SMART phone you loss you privacy and freedom?
What privacy do think you lost as soon out in public you have no real rights to privacy, if did then paparazzi wouldn't exists. In fact SMART phone give you privacy, you can turn it off or block something.
Freedom strange one that one is, what freedom have you lost again?
You can go anywhere with a SMART phone in the same way can without SMART phone. Name one place where can't go because you do have SMART phone.

In reply to a post by amiga_dude:

Freedom strange one that one is, what freedom have you lost again?

I don't think the OP was making any comment about freedom, the comment was about "freedom to choose".

I guess that the Pegasus Spyware revelations do raise questions about privacy, but you are right, you do pretty much lose your right to privacy as soon as you go outside. CCTV and ANPR cameras are everywhere, following your every move. I very much doubt that people are going to be ditching their smartphones, now or in the future.

Did you mean to reply to the OP? Not myself.

I don't think the OP was making any comment about freedom, the comment was about "freedom to choose".

Alright then, so how has a SMART phone changed "freedom to choose", what choose do you lose:-
Vote for SNP, Labour, Conservative, Church of the Militant Elvis Party?
Eat pizza, paster, chinese, fish and chips?
Play Cricket, Football, Darts, Chess?

I could go on but what "freedom to choose" do you lose or gain, with a SMART phone or without?

In reply to a post by tboorman:

If the customer's broadband and landline are not working, and they do not have a mobile phone, there is not much any ISP can do about their customer being unable to contact them. I suspect that most people would have a relative or friend who could help them in these circumstances.

The term mobile phone was one with internet access in order be able to send and receive e-mails as most people have smart spy phones these days ,Though after this PING-demic i can see the older non internet capable phones making a return

In reply to a post by tboorman:

I guess that the Pegasus Spyware revelations do raise questions about privacy, but you are right, you do pretty much lose your right to privacy as soon as you go outside. CCTV and ANPR cameras are everywhere, following your every move. I very much doubt that people are going to be ditching their smartphones, now or in the future.

Today it's the NHS SPY app Tomorrow iit will be needed to pay for everything and enter places FAKE VACCINE PASSPORTS The psychopaths we don't see want every aspect of our lives micromanaged as for privacy today we still have medical privacy Just about Soon that will be gone too, and they are planning to replace cash with a digital currency so an end to bank cards too? if so then your banking will be done via a SMART device which they will be able to see what you buy and reward you if you by insects to eat or punish you if you buy too much meat My RFID chip in my debit card stopped working a few weeks ago, i didn't have any cash on me, but i could use the pin input option, i jokingly said to the checkout girl it's a good job that chip isn't implanted in my hand , and such tech is coming

Edited by tommy45 (Sun 25-Jul-21 14:16:09)

I think that this has now strayed way off topic .

In reply to a post by tboorman:

I think that this has now strayed way off topic .

Just a little, all because of a reliance or over reliance on tech over traditional reliable methods of communication after all the internet is still not a utility like gas water and elec

In reply to a post by tommy45:

we still have medical privacy Just about Soon that will be gone too

You can opt out of the data giveaway for another few weeks

In reply to a post by tboorman:

Could it be that they have changed your backhaul from BT Wholesale to TTB?

Which backhaul gives better download speed and ping times?

In reply to a post by zelly:

In reply to a post by tboorman:

Could it be that they have changed your backhaul from BT Wholesale to TTB?

Which backhaul gives better download speed and ping times?

It can vary depending where in the country you are but on the whole BT Wholesale have lower ping times than TTB.

Both give the same download speeds when working correctly.
Both can have issues and suffer periodic slow downs.

In reply to a post by zelly:

In reply to a post by tommy45:

we still have medical privacy Just about Soon that will be gone too

You can opt out of the data giveaway for another few weeks

already done ,both opt outs But these health /digital ID so-called passports will be the end of your privacy add in the BRITCOIN cash replacement, and you have a Emerging SOCIAL CREDIT system with rewards for eating what the Govt want you to eat Like bugs in place of Meat

In reply to a post by tboorman:

I think that this has now strayed way off topic laugh.

Oups my bad, I thought this is where talk about fund rasing to buy a DC-8 for Xenu?

I do apologize.