City Fibre are Digging Outside

Hi all,

City Fibre are digging on my door step but both Zen and City Fibre's checker say it's not available in my area.

Does anyone know if these checkers can say in advance that it's available to me or not?

I ask because I'm part of a much bigger building and I'm concerned that, even though it's definitely coming to my area (and street), do I still need to depend on them supplying to my building for me to get the service?

It's a big building and they'd still have a long way to route cable once they came in off the street. Would they need to agree on doing to the whole building before I get the option or would they go out of their way to supply to my door, another 50m upstairs?

It only seems like yesterday I was on here talking about 512mb/s ADSL - crazy times to think where we are these days. Fingers crossed!

Thanks

Have you checked your exact address on the CityFibre website? It will either say something along the lines of 'coming soon', 'no plans' or 'we need landowner's/landlord's/leaseholder's permission'.

CityFibre dug up our street last March and we're still waiting for it to go live with no response from Zen or CityFibre about when that will be. CityFibre are still working in my town so I am wondering if we have to wait until the whole area is completed.

The availability checker says

Our network is now live outside your home. Register below and be the first to know when you can get connected with one of our broadband partners.

I registered months ago and am still waiting.

They would need to get an agreement with the freeholder of the building before they can build their network out to supply you service.

"Thanks for your interest, we haven’t planned your area at the moment."

I thought maybe the checker just wasn't displaying it yet but I had a response from Zen/City Fibre saying it's not planned for my address even though other houses on the street are getting it, but they're going to look into it.

Is there cabinets for this thing, do I need to be a certain distance from something? At a guess I think it's more to do with it not really being close to my flat door, even though they were digging 2 meters away from the building entrance

There is quite a few businesses next to me, I am wondering what they need to do and where the fibre is coming from on the roadside?

Edited by Marz (Thu 20-Jan-22 23:08:58)

Might be worth a chat with my landlord tomorrow

In reply to a post by stevejm:

CityFibre dug up our street last March and we're still waiting for it to go live with no response from Zen or CityFibre about when that will be. CityFibre are still working in my town so I am wondering if we have to wait until the whole area is completed.

The availability checker says

Our network is now live outside your home. Register below and be the first to know when you can get connected with one of our broadband partners.

I registered months ago and am still waiting.

That's a bit rubbish. I hope you're a one off! Maybe you'rte in the same situation as me, where they're only doiing certain parts/buildings?

There's no complications here, there's a small cable cover outside our house and a cabinet not far away. Judging by local forums no-one has been connected yet.

I wonder what they're waiting for! Either way good luck getting it! It can't be far off; you've waited long enough!

Which makes me think, I'm fine with what I've got, but it'd be nice all the same, seeing as it's not much more money!

I was in a similar situation until yesterday (Jan 20th 2022) when I got the email saying I could order.
They dug up my street sometime around April/May last year (21), and it has gone live this week. I presume that putting in the ducts is only the first step - said ducting will then need to be populated with fiber (I believe that was around August last year) and all that will need to be connected up to the rest of the network and tested. They are working on the whole town (Maidenhead) here so I guess it just takes a while to connect everything up and test it all before they can start selling.

I don't know about others experiences, it was really quite difficult to find any estimates on how long it would be between digging and live - I hope my experience is helpful to someone!

Now I need to decide on ISPs but its quite refreshing to finally see the potential of 900Mbps. Hopefully the infrastructure is fairly future proof. I can't see 900Mbps being considered slow for some time - but I probably said the same when the first 512kps DSL arrived - I guess that was 20+(?) years ago lol how things have changed :/.