Acceptable FTTP LOS

My LOS light has come on today, this is the third time I have had LOS since going live with Zen FTTP service on 5/1.

Previously I was advised when I chased Zen what the issue was, they advised me a 'software fault' with Openreach, and was now resolved.

Today the LOS came on again earlier this morning, and Zen advised me there is another Openreach fault and should be resolved 3/2, ie in 2 days time.

I know faults do happen, but is this FTTP service just too new/bleeding edge, and is prone to more faults/upgrades/maintenance/software issues than the older FTTC services from Zen?

They are what's known as ELF, early life fault. Faults within 28 days of abservice going live/ a fault being fixed.
I'm sure I read recently that they are on the increase on the FTTP rollout.

It's by no means bleeding edge tech. Openreach themselves have been deploying it for over a decade.
ELF's on FTTP are a combination of lots of newly trained staff, subcontractors and the rapid deployment.

While very frustrating, once the early issues are resolved FTTP is considerably more stable than its copper equivalents.

I had 2 PON outages (LOS on the ONT) in my 1st couple weeks of FTTP but haven't had a single outage since.
It's night and day to my FTTC which has to deal with all sorts of things that FTTP doesn't.

Anything LOS related is Openreach's fault/responsibility so you would have had this whatever provider you picked.

Thanks, all makes sense.

In reply to a post by j0hn83:

It's by no means bleeding edge tech. Openreach themselves have been deploying it for over a decade.

What I meant was my connection to FTTP was 'bleeding edge' in my local area, as they are still building network in one road whilst connecting/activating customers in the next.