Do Zen not reply to mails anymore?

I popped my question about them possibly going to CityFibre only in areas where it was available nearly two months ago and not heard a thing from Tech Support bar the normal auto responder.

Mail was sent from the e-mail address the account is registerd under.

Expecting Zen to answer emails is an exercise in futility

Try tweeting @ZenInternetHelp. I had a similar query about CityFibre and they got me an answer once they had found the right people to ask.

Sadly I have to agree. I don’t know what’s gone wrong with Zen but since lockdown they just aren’t there any more. I find that contact by phone is the only option (I don’t use or need any of the FB/Twit/other social media.

In reply to a post by MercuryRH2:

Sadly I have to agree. I don’t know what’s gone wrong with Zen but since lockdown they just aren’t there any more. I find that contact by phone is the only option (I don’t use or need any of the FB/Twit/other social media.

The WORK FROM HOME , Maybe redundancies too, caused the Drop in the standard of customer care and relations

In reply to a post by tommy45:

In reply to a post by MercuryRH2:

Sadly I have to agree. I don’t know what’s gone wrong with Zen but since lockdown they just aren’t there any more. I find that contact by phone is the only option (I don’t use or need any of the FB/Twit/other social media.

The WORK FROM HOME , Maybe redundancies too, caused the Drop in the standard of customer care and relations

What are you basing that on? Some vague idea that working from home means you aren't working? 🤔

In reply to a post by FakeJake:

In reply to a post by tommy45:

In reply to a post by MercuryRH2:

Sadly I have to agree. I don’t know what’s gone wrong with Zen but since lockdown they just aren’t there any more. I find that contact by phone is the only option (I don’t use or need any of the FB/Twit/other social media.

The WORK FROM HOME , Maybe redundancies too, caused the Drop in the standard of customer care and relations

What are you basing that on? Some vague idea that working from home means you aren't working? 🤔

Working from home is NOT the same As working in an office/Workplace, Some things can be done as normal but some cannot if you are NOT at the workplace , Many companies are facing closure because of this work from home nonsense, and where did i say working from home was not working? Many have also lost their jobs because of this

Edited by tommy45 (Mon 13-Jun-22 16:33:05)

Voipfone have never had an office and they seem to be doing fine

Thanks for the replies people but this thread wasn't intended to lay into Zen or their staff, I was just genuinely surprised not to have heard anything based on previous good experience (I wouldn't have been a customer for 8 years had I had bad service.)

I contacted via e-mail as I wouldn't necessarily expect the tech answering the phone to be able to answer this as I'd imagine the decision would be made by management of the Provisioning/product teams so I wouldn't want to put anyone on the spot.

Just don't want to be hit with a request to swap over out of the blue, at least if I know I can plan work-wise etc.

Slightly different approach (maybe) - I used the form on their website (under Contact Us) to submit a question about whether they would be partnering with CityFibre in my area. They phoned me back a couple of days later to follow up.