Zen Marketing still trying to con users

As previously commented I'd received multiple emails from Zen promoting digital voice for an extra £6 per month which includes a calls package. I don't have a calls package at present and my call costs for the last 6 months were £0, £0, £0, £1.98, £0, £0 (I had serious words with the other half about that one call), so I'm not prepared to pay them £6 for an unwanted call package. I suspect if I did take up the offer I'd also lose my price for life guarantee.

When I contacted them I was told it was marketing email and that in time I would receive an email which would include the option to switch to digital voice like for like (i.e. same price, no included calls and keep the price for like guarantee). To stop the unwanted emails I've unsubscribed from marketing emails.

So what happens? The cheeky b.....s send me a letter through the post with the same con!

Edited by jelv (Wed 22-Mar-23 17:27:39)

Not sure why you are getting so upset, considering what some companies are charging £6 isn't a lot and you aren't being forced in any way.

Edited by techguy (Sun 26-Mar-23 17:15:18)

Why did you have "serious words" with someone over £1.98? I think you need to take a step back and re-asses what you feel is important, stress isn't good for people.

Where is the con?
It's an offer, you are free to take it up or not.
Obviously it's not in your interest to do so, so don't.

In reply to a post by jpm:

Why did you have "serious words" with someone over £1.98? I think you need to take a step back and re-asses what you feel is important, stress isn't good for people.

I hate to think what I should have done when my wife ran up a £7 call to her daughter's mobile during some fraught incident, instead of using Zen DV for £0.

Post deleted by GonePostal

All of the pile-on merchants seem to be missing the point here. If the OP does not respond to the proposed deal then Zen will ultimately have to move their service over to VoIP within the terms of their existing contract including the price guarantee for life. It is not the customer's responsibility to make the transfer. If the OP does respond to the marketing spiel they lose the price guarantee and see Zen's take increasing year on year. £1.98 is the starter for an ongoing and increasing contribution to Zen's revenue stream which the customer avoids by doing nothing.

It is a marketing con.

Thank you.

What is really getting my goat is that it's not one or two marketing emails, it's many. And having opted out of those it comes in the post. Strikes me that Zen are desperately trying to get as many as possible off the price guarantee for life.

In reply to a post by jelv:

Thank you.

What is really getting my goat is that it's not one or two marketing emails, it's many. And having opted out of those it comes in the post. Strikes me that Zen are desperately trying to get as many as possible off the price guarantee for life.

Did you even establish that is the case though, as you've not actually said it *does* remove that - you've just said you suspect...

In reply to a post by GonePostal:

All of the pile-on merchants seem to be missing the point here. If the OP does not respond to the proposed deal then Zen will ultimately have to move their service over to VoIP within the terms of their existing contract including the price guarantee for life. It is not the customer's responsibility to make the transfer. If the OP does respond to the marketing spiel they lose the price guarantee and see Zen's take increasing year on year. £1.98 is the starter for an ongoing and increasing contribution to Zen's revenue stream which the customer avoids by doing nothing.

It is a marketing con.

If the OP does nothing, they'll simply find their landline stops working when BT turn the kit off.

I've been a Zen customer for 9 years and with the exception of my requesting an upgrade the only price increase I had ever from them was 80p for line rental, I did move my line rental to a dfferent provider a year later as the call package was cheaper as the landline was getting a lot of use at the time but the broadband has remained with Zen as it just works and the price is reasonable.

Compare that the CPI+ percentage of the OPs previous provider.

Always found them to be helpful provided you treat them as you would wish to be treated.