marketing e-mail's

Never had any issue with marketing e-mail's until the last week or so, when they started bombarding me with WI-FI (EveryRoom) The same e-mails each week have unsubbed to marketing via e-mail I didn't mind the monthly newsletter

Yup, they've been pushing EveryRoom hard. I think I've had snail mail about it too? I had two emails about in 3 days, 23rd and 26th.

No doubt it's a good money maker for them- £108/yr per customer for some wifi extenders!

I don't recall giving marketing consent... I think a complaint to the ICO may be in order here, especially as there is not even an unsubscribe link in the email...

Poor show Zen... You should know better...

According to the complaints team;

It's not marketing spam - its a service update....

"I am sorry for any inconvenience caused by this email. I have checked your account and this is marked as opted out of marketing, but the email that you are referring to, this is classed as a service update and not a marketing email. We will send any emails that are classed as service updates, even if you have opted out of marketing. In the footer at the bottom of your email it does explain this, I will include this below for you, as we send this to try to help you to improve your service connection:

“You’re receiving this email because we want to help you to get the best coverage possible from your broadband connection.”"

I wonder what the ICO will say - so if you have been annoyed or got several of these messages and feel aggrieved then the reporting form for the ICO can be found here.

That has to be sailing pretty close to the wind, that...

In reply to a post by IamQ:

According to the complaints team;

It's not marketing spam - its a service update....

Poppycock. "Service updates" should relate to the service you are *currently* taking - not selling you the benefits of signing up for a better service at additional expense.

Unless they informing you that your current service has now become totally unfit for purpose? In which case, they should be giving you the option to terminate penalty-free.

Edited by candlerb (Wed 14-Jun-23 08:17:44)

This is a growing trend, comparable with thinly or totally undisguised advertising in some news sites. From reading this forum over the years I had thought Zen was a reputable company but this sort of thing smacks of desperation.

Have received the EveryRoom unsolicited email today.

I quite agree, as I had a look without using the marketing click-through link

The direct URL is:
https://www.zen.co.uk/broadband/everyroom/

£9 per month min 12 months plus £9 postage so £117 extra

This is not an update on my service which is for FTTC with line rental, such as a maintenance window or planned outage
but an upsell for something to else to use inside my LAN.

How I do my Wi-Fi is not part of Zen's service. I could have turned off the built in router and deployed my own APs.
Therefore without that private information they cannot judge whether this offer is appropriate anyway.

These emails need to stop after the previous misleading one about Digital Voice switchover which gave a false impression that you needed to respond promptly.

Certainly is, and Some of us who use the LAN cable and only have 1 computer and maybe a tv that is hardly used this Wi-Fi sell is of no use to us, not that i would want Wi-Fi in every room of my house potential health risks are one reason,

Edited by tommy45 (Wed 14-Jun-23 15:29:08)

Assuming you have one your phone probably transmits at a way higher power than a WiFi access point would for obvious reasons.

Both are dwarfed by the power DTB transmissions probably arrive at.

You're worried about the wrong thing.

Estimated annual deaths due to air pollution in the USA: 27,700 in 2008, reducing to 19,800 in 2017, likely due to improvements in vehicle emissions.

Estimated deaths due to wifi: zero.

Radio waves are EM waves, like visible light, except that the photons have far lower energies. Whereas UV has *higher* energies than visible light, and hence can cause cell damage - skin cancer deaths are also substantial.

One square metre of ground receives around 1kW (1000 watts) of solar energy in the middle of a sunny day. A wifi antenna typically transmits 10mW (0.01 watts) intermittently.

So there you have it. Move to the country for clean air; cover yourself with suncream; but enjoy your wifi.

In reply to a post by candlerb:

Estimated deaths due to wifi: zero.

There must have been a few people killed by falling wifi access points or something crazy!

I'm doomed anyway! for many years I've worked around some *very* large radio transmitter kit at all sorts of frequencies and some crazy power levels... Nothing like that warm fuzzy feeling on a roof top surrounded by dishes and the like.

In reply to a post by IamQ:

According to the complaints team;

It's not marketing spam - its a service update....

"I am sorry for any inconvenience caused by this email. I have checked your account and this is marked as opted out of marketing, but the email that you are referring to, this is classed as a service update and not a marketing email. We will send any emails that are classed as service updates, even if you have opted out of marketing. In the footer at the bottom of your email it does explain this, I will include this below for you, as we send this to try to help you to improve your service connection:

“You’re receiving this email because we want to help you to get the best coverage possible from your broadband connection.”"

I wonder what the ICO will say - so if you have been annoyed or got several of these messages and feel aggrieved then the reporting form for the ICO can be found here.

If they're advertising or selling anything, it is marketing.

Indeed where as Zen are just doubling down with every response...

"Thank you for your email and for taking the time to bring your concerns to our attention.

In this case, we consider the message we sent to you to be a service message. We regularly receive queries from our customers enquiring as to how they could improve their WiFi connection and found that many aren’t aware of options that were available to them to boost their connection. We’ve also carried out research within our customer base which confirmed our initial findings. In making our customers aware of these options, our intention is to give them more choice over their connection and ultimately provide them with a better service.

I can confirm that you are opted out of marketing and so won’t receive marketing communications from us.

Please be assured we take our Data Protection responsibilities seriously and take every effort to ensure that we strike a balance between contacting people who we think may genuinely want to hear from us and respecting individuals’ privacy.

I hope this answers your query."

In reply to a post by IamQ:

Indeed where as Zen are just doubling down with every response...

Disappointing but not terribly surprising :-\

Cheers for posting the follow-up!