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So very long story, after 150/30 with Zen for six years, I decided it was about time to ReGrade (it was because my Broadband was going to go up to £49.99 a month, because we moved the Copper Telephone service away, and lost the discount, because of bundled service - nopbody ever told us this, and don't have any documentation which tells me this either - I've clamed down since!).
So could have stuck and paid £49.99 a month, so decided to take another 18 month contract and Re-Grade to Full Fibre 900/100, because I really want the upload speed to get backups to Cloud.
Anyway we use UniFi USG Pro 4, we know that IDS/IPS reduces throughput when it's enabled.
So I was a little surprised that after disabling IDS/IPS, the speed is the same!
Approx 300
This is not WiFi it's fixed 10GBe from a workstation.
If I've got time, I will connect direct to the ONT over the weekend and test again, direct via a PPPoE connection to check, do I have to wait days for the line to "bed in"
this is not even minimum 450+
and on that note why are all speeds advertised at 900/100, when AAISP advertise theres at 1000, when my assumption they are selling the same service or are thjey not ?
Edited by einsteinagogo (Fri 22-Mar-24 17:41:54)
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It probably is configuration on the USG4Pro. It's unusual not to be able to get 930Mbps+/105Mbps+ with AAISP. You'll not get over ~940Mbps due to ethernet overheads.
Note that if you're not on one of the new FB9000 LNS at AAISP (happened to me initially due to account not set up right their end) you will see some performance dropoff, but I don't think it is as extreme as you see.
Make sure you have hardware PPPoE offload enabled in the USG, and also disable smart queues and traffic classification for testing.
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and on that note why are all speeds advertised at 900/100, when AAISP advertise theres at 1000, when my assumption they are selling the same service or are thjey not ?
They are selling the same service.
Openreach call it 1000/115, because you have a gigabit connection to the ONT (exactly 1,000,000,000 bits per second) and you can use it all in the download direction.
However, a speedtest only measures the TCP payload throughput. Each TCP segment is wrapped inside an IP datagram, and each IP datagram is wrapped inside a PPPoE frame inside an ethernet frame.
This means that when the ethernet is full to capacity at 1Gps, the maximum payload throughput that speedtest can see is about 942Mbps (IPv4) or 930Mbps (IPv6).
To save arguments with customers that they're not getting the service they're paying for, service providers just call it 900Mbps.
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Thanks for you reply, so if it's the same service Why is AAISP advertising it as 1000/115, and other ISPs 900/100 ?
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Thanks for the reply, I'm actually with Zen the AAISP was just a throwaway comment.
The USG Pro 4 is configured as such with IDS/IPS disabled, smart queues have never been enabled
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This is not WiFi it's fixed 10GBe from a workstation.
windows or mac/linux ? and have you tested that nic is doing 10gbits via the lan? even though this isn't even a 2gbit service, i just want to rule out funkyness with the nic ..
Edited by Taras (Sat 23-Mar-24 10:35:53)
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This is Windows 10 workstation the 10Gbe fibre connection is working correctly on the LAN
the speed test within the USG Pro 4 does not also show anything above 340
So that’s ignoring the workstation config maybe test PPPoE with a laptop later if I have time
Edited by einsteinagogo (Sat 23-Mar-24 10:44:59)
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Thanks for you reply, so if it's the same service Why is AAISP advertising it as 1000/115, and other ISPs 900/100 ?
AAISP tend to target technical customers whom know the difference. Other ISPs are following the Advertising Standards Authority's guide. The same happened on FTTC/VDSL, where the Openreach 80/20 service was sold as "upto 76" by most ISPs.
24 years of broadband connectivity since 1999 trial - Live BQM
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I suspected as much thanks
It’s a friend that’s with AAISP which is switching ISPs and trying to find another which advertises the same service!
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So sort of starting a new thread.
1. Restarted the USG Pro 4.
2. IDS/IPS is disabled.
3. Tried offload hardware enabled and disabled.
4. Shutdown and powered off cold the USG PRO 4 for 5 minutes,
5. ONT shutdown and powered off cold for 5 minutes.
6. Replaced the ethernet cable from, USG to ONT with Cat 6A shielded cable.
This is the result
Next steps mayne update the firmware in the USG to latest and last, all though fearful of this! As firmware updates in Unifi land never go my way and cause lots of issues!
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so before I started thinking of updating the firmware on the USG and causing a world of pain!
Connected direct the ONT using PPPoE from several workstations (5) and testing and the results are all similar
So I think we can rule out any of the network, LAN, hardware, Unifi, USG Pro 4 etc and maybe this is a SR to Zen Support and see what they can see, maybe I need a new ONT or something as this was one of the very first FTTP circuits to role out!
ANy other ideas I can try let me know. Posting a support request to Zen. I will follow up as to why!
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Your single thread and x6 speed tests are quite close, this usually means things are not congested.
So I would suggest checking the following:
Check BT Wholesale to see what maximum speed you should get https://www.broadbandchecker.btwholesale.com/#/ADSL/... does it say 1000 is available? Some areas run on older ECI kit which maxes out at 330Meg and the wholesale checker will tell you this. Given you say the ONT is very old, it might be you are on older kit that can do no more than around 300Meg. If this is the case you need to speak to Zen to get a cheaper package, no point paying for something you can't get.
Otherwise try a speed test at nperf.com as a comparison.
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Your single thread and x6 speed tests are quite close, this usually means things are not congested.
So I would suggest checking the following:
Check BT Wholesale to see what maximum speed you should get https://www.broadbandchecker.btwholesale.com/#/ADSL/... does it say 1000 is available? Some areas run on older ECI kit which maxes out at 330Meg and the wholesale checker will tell you this. Given you say the ONT is very old, it might be you are on older kit that can do no more than around 300Meg. If this is the case you need to speak to Zen to get a cheaper package, no point paying for something you can't get.
Otherwise try a speed test at nperf.com as a comparison.
I think you may have hit the nail on the head. as the op is doing 300mbits/110mbits.
this threadmay suggest otherwise
Edited by Taras (Sat 23-Mar-24 13:36:17)
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Thanks this is very helpful
data from https://www.broadbandchecker.btwholesale.com/#/ADSL/...
WBC FTTP Up to 1000 Up to 220
As for the old ONT need to check, and escalate to Zen
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So you think this is an older ONT ?
Regards
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look on the back of the ont and that may actually help to ascertain what is going ...
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that link is sadly session based so we will never seen your results from the link - you need post an imange link via imgbb or something
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Okay these are the test results from nperf.com
My nperf.com results
Results are similiar not the minimum guarantee
Edited by einsteinagogo (Sat 23-Mar-24 13:41:23)
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Okay these are the test results from nperf.com
My nperf.com results
Results are similiar not the minimum guarantee
You need to escalate this to Zen now. If you are getting consistent results from speedtests all showing a connection of nothing more than around 290Mbps suggests a problem they need to sort out.
If the BT checker is showing 1Gig is available, that is why you've been able to order it, but it might be that data is wrong and you are on ECI kit, a picture of your ONT might identify it as ECI. It could also be Zen haven't configured your service correctly and they need to change something their end.
Edit, you can identify the type of ONT by comparing to this list:
https://www.bt.com/help/broadband/whats-an-openreach...
Edited by E300 (Sat 23-Mar-24 14:21:36)
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It has been escalated to Zen now, we've reset the ONT to factory defaults, restarted ONT and Router, powered off Router and ONT for thirty seconds.
Same result.
Zen have removed the profile and re-added the profile, the same results.
the picture of the ONT installed in 2018 is here
My ONT
Sorry I didn't see your link it's a Huawei 1-port modem
Thanks for your assistance, Openreach Engineer booked.
Edited by einsteinagogo (Sat 23-Mar-24 14:31:13)
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that looks to be Huawei 1-port modem!
Escalating it with zen was the best idea, assuming your ont isn't faulty or something within your network, you are provisoned on 330/110 which doesn't make any sense!
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It has now been escalated to OpenReach
Cannot be LAN related if workstations (5) connected direct to ONT with Cat 6A cable also produce the same results.
Approx 300 down, 100 up
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Sounds like a provisioning fault somewhere, whats weird is the upload, as its that fast, to me sounds like a Zen problem not openreach, but we will have to wait and see, that or there is a faulty line card or something somwhere.
Many Thanks,
RR-THE-IT-GUY
YouFibre 1Gbps symmetric
Talktalk 2014-2018 ADSL → Virgin Media Vivid 50 13/10/2018-2019 → Virgin Media M100 2020-05/2022 → Virgin Media M500 2022-05/10/2023 → IDNET 110x20 (FTTP) 20/11/2023 → YouFibre 1Gbps Symmetric with Static IP 2023-Current |
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It is most odd, but story of my life’
Sods law! Nothing ever goes right first time!
Probably have to document the Openreach visit with a body cam because last time Openreach lied to Zen and it turned into a shot show over no fault found but Openreach changed something but never documented it so I told Zen of Openreach visit my premises again I will record them when they step over the threshold into my property!
To avoid the £152 charge!
Edited by einsteinagogo (Sat 23-Mar-24 16:53:45)
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final time, I've tested with direct PPPoE connections direct from workstations, just in case there was a change we missed, same speeds.
I may turn off over night, something may reset by the gremlins!
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Sounds like a provisioning fault somewhere, whats weird is the upload, as its that fast, to me sounds like a Zen problem not openreach, but we will have to wait and see, that or there is a faulty line card or something somwhere.
It could in principle be a faulty ONT, but a fault which limits to 300M, for both single and multi-threaded tests, would be weird.
An ONT fault which limits to ~90M is more usual (gigabit ethernet port running at 100M)
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Could the OP's profile got updated on the upload and not the download? As he's tested five boxes direct to the ont, and i can't see 5 sfp/rj45 ports being dodgy.
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A profile is a profile, and includes both upload and download speeds. But I guess it could be something weird at the OLT (although Zen say they've reapplied the profile)
Maybe five boxes have been tested, but all to the same ONT.
It could be an IP profile issue at Zen - especially if their IP profile limits the download direction but is uncapped in the upload direction.
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Agree with that too..... I'd have tested with a standard 1gbe nic and with a tested cat5e just to be 200% sure. Could have been five boxes with the same cable - who knows.
Until we know more from the op and zen we just sit and wait!
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Openreach Engineer removed the BBU (battery backup unit) and
He said he's seen many cases where this unit was the cause of issues with speed tests, although he tested the light from exchange which was perfect, but he could not do one of the Exchange BB tests which removes Zen equipment from, the test because the test was down.
So connected with this laptop, to fast.com, and showed me 1.2/1.3 results.
So I checked and get the same above.
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Bizarre but interesting. Maybe the voltage is too low out of the BBU?
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ok that is as said candlerb - bizarre. but on second thought does the bbu continuously feed power to the ont, and the batteries being so old is just dipping on the voltage and thus the ont can't perform properly.
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He almost knew the answer when he asked me how old the installation was, and I said original installed from 6 years ago, he said have you got a BBU.
He said that will be the issue, they cannot supply enough power for 1GB via the device in line, and started pointing at the RJ45 connection on the bottom of the BBU, but I never thought that was connected.
He was surprised to see the charge light not on, and that's because I changed the batteries for new rechargables, end of last year.
He removed it and took it away, and I had to chase to get my batteries back - I bought them!
Anyway fixed!
Thanks for the replies, I don't really know either!
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Good to see that you have the headline speeds back on a multi threaded test, but those single threaded tests looks pretty poor and I would investigate further with the ISP
Edited by Spudgun (Mon 25-Mar-24 22:22:06)
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Good to see that you have the headline speeds back on a multi threaded test, but those single threaded tests looks pretty poor and I would investigate further with the ISP
It says "Zen Internet" at the bottom of the screenshot. Need I say more?
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It says "Zen Internet" at the bottom of the screenshot. Need I say more?
Thats harsh 😂🙈but probably accurate 🤣
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It says "Zen Internet" at the bottom of the screenshot. Need I say more?
Thats harsh 😂🙈but probably accurate 🤣
Well not quite THAT bad:
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I'm a bit leery of the TBB web speed test for reliable, single thread numbers. It's asking a lot of many moving parts, though it has a nice forum graphic. I prefer to run single thread iperfs to a bunch of servers.
London, Manchester and Frankfurt here. Not as pretty, mind.
root@OPNsense:~ # iperf3 -c lon.speedtest.clouvider.net -R -p 5203
Connecting to host lon.speedtest.clouvider.net, port 5203
Reverse mode, remote host lon.speedtest.clouvider.net is sending
[ 5] local xxxx port 17996 connected to 5.180.211.133 port 5203
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.06 sec 112 MBytes 883 Mbits/sec
[ 5] 1.06-2.05 sec 109 MBytes 929 Mbits/sec
[ 5] 2.05-3.05 sec 112 MBytes 930 Mbits/sec
[ 5] 3.05-4.06 sec 111 MBytes 928 Mbits/sec
[ 5] 4.06-5.01 sec 106 MBytes 930 Mbits/sec
[ 5] 5.01-6.05 sec 115 MBytes 929 Mbits/sec
[ 5] 6.05-7.04 sec 109 MBytes 929 Mbits/sec
[ 5] 7.04-8.00 sec 106 MBytes 929 Mbits/sec
[ 5] 8.00-9.01 sec 111 MBytes 930 Mbits/sec
[ 5] 9.01-10.00 sec 110 MBytes 930 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.01 sec 1.08 GBytes 926 Mbits/sec 0 sender
[ 5] 0.00-10.00 sec 1.08 GBytes 924 Mbits/sec receiver
iperf Done.
root@OPNsense:~ # iperf3 -c man.speedtest.clouvider.net -R -p 5203
Connecting to host man.speedtest.clouvider.net, port 5203
Reverse mode, remote host man.speedtest.clouvider.net is sending
[ 5] local xxx port 61619 connected to 103.214.44.130 port 5203
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 93.6 MBytes 784 Mbits/sec
[ 5] 1.00-2.00 sec 111 MBytes 929 Mbits/sec
[ 5] 2.00-3.01 sec 107 MBytes 892 Mbits/sec
[ 5] 3.01-4.00 sec 110 MBytes 928 Mbits/sec
[ 5] 4.00-5.01 sec 107 MBytes 893 Mbits/sec
[ 5] 5.01-6.00 sec 110 MBytes 929 Mbits/sec
[ 5] 6.00-7.00 sec 107 MBytes 893 Mbits/sec
[ 5] 7.00-8.00 sec 111 MBytes 929 Mbits/sec
[ 5] 8.00-9.00 sec 106 MBytes 892 Mbits/sec
[ 5] 9.00-10.06 sec 116 MBytes 916 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.08 sec 1.06 GBytes 900 Mbits/sec 0 sender
[ 5] 0.00-10.06 sec 1.05 GBytes 899 Mbits/sec receiver
iperf Done.
root@OPNsense:~ # iperf3 -c fra.speedtest.clouvider.net -R -p 5203
Connecting to host fra.speedtest.clouvider.net, port 5203
Reverse mode, remote host fra.speedtest.clouvider.net is sending
[ 5] local xxx port 47393 connected to 91.199.118.184 port 5203
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 78.8 MBytes 659 Mbits/sec
[ 5] 1.00-2.00 sec 94.0 MBytes 789 Mbits/sec
[ 5] 2.00-3.00 sec 94.1 MBytes 790 Mbits/sec
[ 5] 3.00-4.05 sec 99.2 MBytes 790 Mbits/sec
[ 5] 4.05-5.00 sec 88.9 MBytes 788 Mbits/sec
[ 5] 5.00-6.01 sec 94.6 MBytes 790 Mbits/sec
[ 5] 6.01-7.06 sec 99.5 MBytes 790 Mbits/sec
[ 5] 7.06-8.00 sec 88.2 MBytes 789 Mbits/sec
[ 5] 8.00-9.00 sec 94.2 MBytes 790 Mbits/sec
[ 5] 9.00-10.04 sec 97.6 MBytes 791 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.06 sec 933 MBytes 778 Mbits/sec 0 sender
[ 5] 0.00-10.04 sec 929 MBytes 777 Mbits/sec receiver
iperf Done.
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Good to see that you have the headline speeds back on a multi threaded test, but those single threaded tests looks pretty poor and I would investigate further with the ISP
It says "Zen Internet" at the bottom of the screenshot. Need I say more?
Who are you with currently?
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