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BTcanDoOne
(newbie) Fri 19-Apr-24 11:39:37

Zen - service activation time ?

[link to this post]

How long from clicking the buy button on Zen to getting a working service ?

Planning to abandon BT Business, I was a residential BT customer with Plusnet Business broadband.

BT cannot activate my long standing phone number so I am moving, just curious how long I need to wait.

The BT number I consider lost and now do not want a digital phone.

CJT
(fountain of knowledge) Fri 19-Apr-24 22:33:23

Re: Zen - service activation time ?

[re: BTcanDoOne] [link to this post]

In reply to a post by BTcanDoOne:
How long from clicking the buy button on Zen to getting a working service ?

Planning to abandon BT Business, I was a residential BT customer with Plusnet Business broadband.

BT cannot activate my long standing phone number so I am moving, just curious how long I need to wait.

The BT number I consider lost and now do not want a digital phone.

For residential I was quoted 10-14 days.

CJT.

Currently on TalkTalk Fibre 150

Previously on NOW TV Broadband up to 38 Mbps, then BT Broadband up to 80Mbps, then Pluse8 Broadband up to 80 Mbps, then Hyperoptic 100Mbps.

RR_The_IT_Guy
(committed) Sat 20-Apr-24 12:14:14

Re: Zen - service activation time ?

[re: CJT] [link to this post]

In reply to a post by CJT:
In reply to a post by BTcanDoOne:
How long from clicking the buy button on Zen to getting a working service ?

Planning to abandon BT Business, I was a residential BT customer with Plusnet Business broadband.

BT cannot activate my long standing phone number so I am moving, just curious how long I need to wait.

The BT number I consider lost and now do not want a digital phone.

For residential I was quoted 10-14 days.

I know they do this for the cooling off period however the wholesale side lets us do it in 1 -7 depending on the operator and technology e.g. FTTP on BT over Openreach can be provisioned next day if an ONT is already in place and a port available.
My address is 1 working day for BTW, Vodafone,
SOGEA is normally around 5 days
MPF on TT around 13

In my case ZEN doesn't have capacity so isn't an option and neither is TT's faster tiers.

I know residential operators can push it faster if you know who to call, I had my IDNet ordered on Saturday and service live Sunday afternoon with a new cable pull and ONT fitted.

Many Thanks,
RR-THE-IT-GUY
YouFibre 1Gbps symmetric

Talktalk 2014-2018 ADSL → Virgin Media Vivid 50 13/10/2018-2019 → Virgin Media M100 2020-05/2022 → Virgin Media M500 2022-05/10/2023 → IDNET 110x20 (FTTP) 20/11/2023 → YouFibre 1Gbps Symmetric with Static IP 2023-Current

jpm
(fountain of knowledge) Sat 20-Apr-24 12:43:31

Re: Zen - service activation time ?

[re: RR_The_IT_Guy] [link to this post]

To be clear, are you claiming that you placed an order on a Saturday and got an Openreach FTTP appointment for the following day?

RR_The_IT_Guy
(committed) Sat 20-Apr-24 16:30:12

Re: Zen - service activation time ?

[re: jpm] [link to this post]

In reply to a post by jpm:
To be clear, are you claiming that you placed an order on a Saturday and got an Openreach FTTP appointment for the following day?

In my case yes, the appointment on ORs system was for a week later but I asked nicely and they did it next day.

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