In reply to a post by kam67:

P.S. As for resetting the ONT, have not been able to find clear instructions. I am clear that the reset button on the side of the Openreach modem needs to be pressed. But not sure as to how long and until which pattern of lights is displayed. Would be grateful for some guidance.

Best bet is to simply pull the barrel connector power cable from the base of the ONT. Leave it for 30 seconds and then plug it back in again. Much easier than faffing around with the reset button

Thanks Pheasant - that’s very useful!

Just praying that’s done the trick - regardless of the accuracy of the script/language 😏!

P.S. It would be very revealing if the fix (hopefully!) involved reattaching/reconnecting cables at the CSP, as that where the Openreach tech seemed to be really struggling (breaking the cable several times - and in the end appeared to wrap the cables in what appeared to be a bit of cloth!)

Edited by kam67 (Sun 04-Dec-22 18:06:51)

CBT, not CSP. CBT ports are the connectorised points in the network. I still don't think it will make a difference since you had a solid green PON light, but it's possible they found a schoolboy error and have waffled a bit to make it sound more complex.

It was at the Customer Service Point (CSP) that the cable kept breaking. Isn’t that what the white box attached to outside of the wall of the house (my property) is called?

Yes but changes at the CSP don't make any sense when the report was "changed pairs in the network". As has been mentioned, the concept of a "pair" doesn't make sense either.

In reply to a post by kam67:

It was at the Customer Service Point (CSP) that the cable kept breaking. Isn’t that what the white box attached to outside of the wall of the house (my property) is called?

This is typically the result of inexperience, of the person doing the splicing; for example incorrectly preparing the fibre by being slightly too brutal with the stripper can result in the cladding of the fibre being nicked and then subsequently failing as the fibre prematurely fractures. Usually in a relatively short space of time, days or weeks.

Solution. Send out a more experienced engineer that has more than half a dozen splices to their name. Cut back the slack, and prepare the fibre correctly and re-do the splice.

OP has had consistent green light from what I can make of it. How does a fractured fibre give a green light?

I never claimed it did. I was replying to the fact that the 'cable kept breaking'.

In my view suggesting that the OP has problems with splicing at their property is unlikely and unhelpful as it suggests to the OP something local is wrong.

My hunch is this problem is somewhat further back up the line as the ONT thinks it is connected and connected to what it is supposed to be by the sounds of things.

Let's hope the 'Senior Engineer' has got to the bottom of it.