Oh that would be a great idea if it were to work! However, I spoke to Martin at Aquiss and he was under the impression that I couldn’t have more than full fibre connection at a time.

No, he said you can't take over an existing service quickly. This is a new ONT and new fibre.

So I would not be stepping on Zen’s toes or impacting my Zen FTTP connection in anyway?

And if so, would this be a good way to rule out anything physical? In other words, would it mean that I could have new fibre spliced at the CSP (thus ridding myself of the niggling, albeit irrational, suspicion that my problem is linked to a poor/badly spliced cable?)

Edited by kam67 (Sat 10-Dec-22 21:08:53)

No, it's not a migration. It's a new order with a new ONT. As far as Zen are concerned it's like your neighbour ordering FTTP, nothing to do with their connection at all. Maybe worth emailing Cuckoo to ensure the order goes through properly as a new service.

Edited by jpm (Sat 10-Dec-22 21:08:47)

Okay thanks jpm - will confirm with them.

Isn’t it likely that an assumption will be made that you are wanting to replace the existing provider rather than to install a completely new parallel connection?

That's why you email them and explain what you're doing. Keep it brief, they don't need to know about your issues with Zen, they just need to know that you want a new service and not a migration.

Edited by jpm (Sat 10-Dec-22 21:25:06)

In reply to a post by kam67:

So I would not be stepping on Zen’s toes or impacting my Zen FTTP connection in anyway?

And if so, would this be a good way to rule out anything physical? In other words, would it mean that I could have new fibre spliced at the CSP (thus ridding myself of the niggling, albeit irrational, suspicion that my problem is linked to a poor/badly spliced cable?)

If there was dodgy splice in the CSP your service would have worked , albeit potentially periodically , and occasionally you would see the LOS light lit ( los of signal) ,a dodgy splice isn’t going to be the issue .
Your ‘end’ needs no further investigation, you have had a change of ONT , the light levels are apparently fine , and your ONT is authenticated on the PON , whatever the issue is , it’s between the OLT and the handover point into Zen or the wholesale provider that Zen use.
Ordering a second service before the first has been correctly provided is of no concern to your initial order , if it gets installed and works before Zen sort out their service to you ( no prejudice from me , it could be an OR or Zen problem ) it wouldn’t really indicate where the first service issue is, but you could be in a situation where you have two services and getting rid of the one you don’t want costs you early termination fees.

Post deleted by kam67

In reply to a post by jpm:

That's why you email them and explain what you're doing. Keep it brief, they don't need to know about your issues with Zen, they just need to know that you want a new service and not a migration.

Yes quite !