no connection for a week, options? :: Zen Internet

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>> Zen Internet

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FibreBubble
(fountain of knowledge) Thu 05-Jun-25 20:37:18

Re: no connection for a week, options?

ZEN compensation for delayed repair should be paying you around 500 quid.

Unlimited Edition. Unlimited Supply.

zengarden
(newbie) Thu 05-Jun-25 21:39:33

Yes they’ve applied a £500+ credit.

Despite the long delay, I was happy with their service.

jpm
(fountain of knowledge) Thu 05-Jun-25 22:04:34

At least they gave you a 4G option. Still from the sounds of things it should have been picked up and resolved a lot sooner than it was.

FibreBubble
(fountain of knowledge) Sun 08-Jun-25 21:44:03

In reply to a post by zengarden:
Yes they’ve applied a £500+ credit.

Despite the long delay, I was happy with their service.

That's good to know. It's always worth checking if a provider is signed up to Ofcom's automatic compensation scheme when choosing who to go with.

Unlimited Edition. Unlimited Supply.

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