I have heard they are the sole provider for a 'New Village' near to me called Little Stanion.

http://www.littlestanionvillage.co.uk/index.html

All the houses have RJ45 outlets in every room with a central distribution point (mini patch panel!!) in the under the stairs cupboard. I have a relative who has just moved in, BT said they couldn't provide a service and the developer said they have to use Seethelight.

I will update this thread as and when they get their installation.

The internet was much faster in granddads day - Now, they WERE the days.

I have been with Seethelight for about 12 months now are the are shocking!

Poor broadband speeds
Faulty telephone lines
Poor Customer Service
Poor Billing

I have had to deal with seethelight bad customer service on so many occasions that I can't remember all the conversations.

The broadband speeds are below what they advertise and when you speak to them they do nothing. I live in a new build and over 15 other residents have had the same issues.

The seethelight phone lines were not working last year for about 4 months and they did not tell people!

You speak to the terrible seethelight customer service team and they are rude, untrained, unprofessional.

Ofcom should get involved and sort them out!

The seethelight bills are confusing and incorrect, I have been billed 4 times incorrectly and over charged!

Appalling Seethelight is owned by The Inexus Group

If you have a bad experince please post it here and get in touch with the people that own them! The Inexus Group

I live in a new build and over 15 other residents have had the same issues.

I presume that BT and Virgin are locked out of the development?

This was mentioned by BT in the recent duct sharing 'open access' blurb.

BIN THEM.

Hello
I have been a seethelight customer since I moved into a new house in November of last year. After the 3 attempts to get our telephone service sorted out we were eventually connected.
In December we started having problems with latency of over a second which affected any attempt to play games online.
I eventually raised the problem with Tech Support on 9th January and had to chase again on the 14th and 31st. I asked seethelight to contact me to discuss what they were going to do - here is there reply:-

Please accept our sincere apologies for the issues that you have experienced with your seethelight services.

We have referred over to our technical team who have been investigating into this matter for you. They have confirmed that due to the fact that this is an intermittent issue, they are still in the process of trying to implement a fix and resolve this problem for you. We can assure you that we are actively working on this and our technical team will be in touch as soon as this has been resolved.

Unfortunately, following referral to our technical and customer service managers, we are not in a position to make an offer of compensation in regard to this matter.

Should you require any further assistance with this, or any other matter pertaining to your seethelight account, please do not hesitate to contact our Customer Service Team on the telephone number detailed below. Our Customer Service centre is open between the hours of 8am to 6pm, Monday to Friday.

So I still have a problem which seethelight says is intermittent - imho I have a bad service which intermittently is good - and I still dont know if/when they are going to resolve the problem.

I'll update this thread if I get anymore news

I am with See the light as well. On a new housing estate called Priors Hall Park near corby. It will be a 1000 acre site when finished at present around 35 as still building.

I can not get any other provider so have no choice but to use them.
These are the speeds I am getting

download 10.90
upload 4.96
ping 151ms

Not good should be a 50 meg service. Would it be inreasonable to complain ?

Edited by deleted (Mon 07-Feb-11 00:39:22)

In reply to a post by IanBr:

I am with See the light as well. On a new housing estate called Priors Hall Park near corby. It will be a 1000 acre site when finished at present around 35 as still building.

I can not get any other provider so have no choice but to use them.

You can't get BT phone lines?

These developments lock BT and Virgin out. Punters can only get comms from the developers chosen provider.

Hence BT were very interested in their 'Duct Sharing' proposals being reciprocal

In reply to a post by RandomJointer:

These developments lock BT and Virgin out. Punters can only get comms from the developers chosen provider.

Hence BT were very interested in their 'Duct Sharing' proposals being reciprocal

Surprising they don't fall foul of "Restraint of Trade" legislation. Maybe it's the scenic disruption they can argue on a private site.