Unsustainable seems to be their favourite word when it comes to going against their word. Still, going by the quality of my connection, the fact they are now supposedly using a foreign call centre plus the hilarious translator messages that have been posted here, it's blatantly obvious Coms is a no frills budget ISP that are going around pretending they are premium.

... and 10 years can often be cheaper than 2

There are lots of places that offer email-only hosting for £10-15 a year, so it's well worth just spending a little to get an address that is unlikely to ever need changing, or can be moved.

Matt

In reply to a post by ukwoody:

I have said for many years, get your email separate from your ISP for just such reasons, mine is with my web hosting company, but I know a lot of others pay a small fee with a paid service for their email so it is totally independant.

Good advice here.

I made the mistake of using the ADSL24/Coms ISP email as my main email address. I lost all of my recent emails (from Feb) as a result of the server failure debacle. I won't make that mistake again.

Good advice here.

I made the mistake of using the ADSL24/Coms ISP email as my main email address. I lost all of my recent emails (from Feb) as a result of the server failure debacle. I won't make that mistake again.


I've a big chunk of missing emails 10th Feb to 19th June thought i had accidently deleted them . I knew nothing of a server failure did coms send letters out ?.

Edited by deleted (Sat 05-Jul-14 23:41:06)

In reply to a post by Mucron:

I've a big chunk of missing emails 10th Feb to 19th June thought i had accidently deleted them . I knew nothing of a server failure did coms send letters out ?.

Yes, Coms sent the communication out via the ticketing system. You would probably only have received it if you logged a ticket. Here's an excerpt:

"Dear Customer,

As you maybe aware we have experienced some technical problems with our email servers. I would like to take this opportunity to explain what has happened and the actions we are taking to put things right.

The server that processes all of your email communication unexpectedly failed due to a problem with the hard drive within the machine, our back-up server was initiated, however restored service to February 2014, resulting in all emails between February and June 2014 being lost. We understand that this situation is frustrating and are doing what we can to ensure that a similar situation is alleviated.

This work is ongoing, however I can confirm that the email service has been restored, along with access to Cpanel and the SSL Certificate issues have also been resolved.

We are implementing a further change to increase the level of security for your email accounts, and you will be required to change your email passwords when this change happens this Friday. This is as a result of email spamming or junk emails being sent, which is due to some customers email passwords being compromised by external spammers. Your password security is vital to ensure that your email account does not get compromised externally and therefore the change of your email passwords will be mandatory, as we have noticed a dramatic increase in the volume of spam emails originating from the adsl24.co.uk domain. "

In reply to a post by ukwoody:

I have said for many years, get your email separate from your ISP for just such reasons, mine is with my web hosting company, but I know a lot of others pay a small fee with a paid service for their email so it is totally independent.

Sure, the way to go but something only a small percentage of private individuals actually get round to doing. It is only when the email service is withdrawn [or changed] by an ISP or you switch to another ISP, that you realize the enormity of the task of using a new email address.

To me getting the shortest domain name length possible, and hosted, is a no brainer but entering the credentials into a email client on a laptop for optimal usage for reliable usage wherever you are in the world, is more of an issue, so recommendations of the following would be helpful:
A) POP3 or IMAP? [bearing in mind emails would not be read on any other device]
B) The settings to use for SMTP?
C) How to have a secure backup of your email client contents?
D) Anything else to consider?

In reply to a post by trolleybus:

A) POP3 or IMAP? [bearing in mind emails would not be read on any other device]
B) The settings to use for SMTP?
C) How to have a secure backup of your email client contents?
D) Anything else to consider?

a) POP3
b) As supplied by hosting company
c) Mailstore Home - it's free and backs up *all* my email accts (incl Gmail, Yahoo etc)
d) No

Nice affiliate code.

Good spot.

The one in my sig here doesn't have one.

If the money is there for the asking, would anyone turn it down? It's not as if I don't believe what I preach . I'd be out like a shot if problems arose, as they did at Purple Cloud. Which I left because of the problems a year before they folded.

Oh - and they do daily mail and website backups! I did need the mail one a few months ago.

Edited by RobertoS (Sun 06-Jul-14 18:49:56)

Domains can be registered cheaply these days and you can often either set up mail forwarding or go the whole hog and get a very cheap e-mail hosting account.

You can always move the domain between registrars and move hosting providers if you wish to/need to but it means that you'll never need to change your mail address again.

I went through a stage of moving ISPs to get the best deal and had this issue but making the decision to register my own domain was the best one I ever made.