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Standard User RobertoS
(legend) Thu 21-Jan-10 08:21:15
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Re: ADSL connection problems


[re: ian72] [link to this post]
 
Remarkably similar to what has happened to this poster except somehow that one has managed to autheticate with an ISP.

If this sync's with the exchange but the ISP rejects the username/password, is this what could be seen? Surely some error would be flagged? Unless this poster is jumpered to an LLU DSLAM where the username/passwords are not required, the phone number or something establishing the user. O2/Be work that way but it cannot be them as LLC and VPI/VCI 0/101 are used, not VC 0/38. TalkTalk?

Bob's broadband basic info/help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.
ISP Representative mkelly
(isp) Thu 21-Jan-10 08:35:23
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Re: ADSL connection problems


[re: ConorMK] [link to this post]
 
Hi Conor

A quick check of Radius this morning indicates that you've had a steady connection since about 20:00 last night. Let us know if anything changes.

Ian72 have you raised this to us yet and if so can you post or PM a ticket ID or u/n?

Mark

Best Regards

Mark Kelly
Business Services Manager
PlusNet PLC
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ian72
(knowledge is power) Thu 21-Jan-10 08:50:02
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Re: ADSL connection problems


[re: mkelly] [link to this post]
 
Thanks Mark. PM sent.


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ISP Representative mkelly
(isp) Thu 21-Jan-10 09:02:12
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Re: ADSL connection problems


[re: ian72] [link to this post]
 
Thanks Ian

One of the team is working on this now. I cant reply to your PM as it sems you're not accepting them smile but all points noted and the agent working on this is aware.

Mark

Best Regards

Mark Kelly
Business Services Manager
PlusNet PLC
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ian72
(knowledge is power) Thu 21-Jan-10 09:09:53
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Re: ADSL connection problems


[re: mkelly] [link to this post]
 
In reply to a post by mkelly:
Thanks Ian

One of the team is working on this now. I cant reply to your PM as it sems you're not accepting them smile but all points noted and the agent working on this is aware.

Mark


Thanks Mark. Had forgotten I had disabled receiving PMs - have reenabled in case you need to contact me via that route.

Cheers,
Ian.
Standard User TLM
(legend) Thu 21-Jan-10 09:33:54
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Re: ADSL connection problems


[re: RobertoS] [link to this post]
 
I can put you out of your misery and tell you who the "other" provider is.

Apparently it's Mistral, which Google tells me is part of Kingston Communications.

However, this leaves me slightly confused, as I thought Kingston were only active in Hull. How could I end up cross-jumpered to them at an exchange in Bristol? Mistral is not listed as an LLU provider on my exchange, but that is possibly because they don't seem to offer domestic packages. Which means the other party in this is presumably a business.
Standard User RobertoS
(legend) Thu 21-Jan-10 10:32:03
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Re: ADSL connection problems


[re: TLM] [link to this post]
 
Kingston Comms also own Eclipse which is national. Looks like some sort of IP address cross-over there, like all O2 IP addresses appear as (belong to) Be.

Bob's broadband basic info/help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.
Standard User TLM
(legend) Thu 21-Jan-10 10:57:46
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Re: ADSL connection problems


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Kingston Comms also own Eclipse which is national. Looks like some sort of IP address cross-over there, like all O2 IP addresses appear as (belong to) Be.

Hmmm. Interestingly, Eclipse is not listed by Samknows as an available local LLU provider, either. crazy

I do have an inkling I might have been "LLUed" (albeit unintentionally), though, as speeds have definitely improved on what was achievable previously.

That being the case, perhaps I should just close the ticket and shut up. wink
Standard User ConorMK
(knowledge is power) Thu 21-Jan-10 11:14:39
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Re: ADSL connection problems


[re: mkelly] [link to this post]
 
Thank you very much Mark. It did come on last night and my wife was over the moon.

This morning it was still online and I will check when I get home tonight.

Conor

There is absolutely no substitute for a genuine lack of preparation
Standard User RobertoS
(legend) Thu 21-Jan-10 13:20:11
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Re: ADSL connection problems


[re: TLM] [link to this post]
 
As far as I know Eclipse and Mistral sell BT Wholesale stuff

Bob's broadband basic info/help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.
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