And if you must use an ISP whose company address is probably,

Behind the hot water pipe,
Gentlemans Wash Room ,
Euston Station.

can you wonder that they would rather you paid up and took your custom elsewhere?

In reply to a post by systemx:

And if you must use an ISP whose company address is probably,

Behind the hot water pipe,
Gentlemans Wash Room ,
Euston Station.

can you wonder that they would rather you paid up and took your custom elsewhere?

* Registered Office: Dark Group Ltd
Network House
10 Erles Road
Liphook
Hampshire
GU30 7BW
United Kingdom
* Company Number: 3766500
* VAT Number: GB 744 6780 04
* DPA Number: Z9446811
* FSA Firm Number: 471643

no but they will assist in getting that bill waived.

He should of course also get a mac and join someone like aaisp who know how to deal with BT wholesale.

BT are a law unto themselves..... the last time an engineer visited (our 6th on this line since February), he replaced my XTE2005 faceplate, and replaced it with a BT Openreach faceplate, and then walked out with my property in his tool box !

That's theft. Should I send BT an invoice for it ?

Edited by deleted (Thu 06-Aug-09 16:58:52)

In reply to a post by zebedeee:

That's theft. Should I send BT an invoice for it ?

Yes, send it straight away.

In reply to a post by zebedeee:

he replaced my XTE2005 faceplate, and replaced it with a BT Openreach faceplate

You've helped clear something up for me here. When I mentioned to Fast why didn't the Engineer swap over the XTE2005 for an Openreach one if mine was faulty, I was told:

The face plate itself isn't BT's responsibility so they'd never replace that, they only provide service to the "test" socket.

By faceplate he means XTE2005.

I think the Engineer took your XT2005 away to stop you from being able to compare it against his 'all bells and whistles' one! i.e. there was probably nothing wrong with yours. No evidence though!

I had a phone call yesterday morning from somebody at B.T. Complaints regarding Openreach's "Tests/non Tests" and the continuation of the fault.

She told me she didn't think it sound like the problem was a HR Dis as it didn't match what she had in front of her "Computer says no!" and isn't ready to advance with that yet.

This is despite me emailing her posts from Openreach Engineer's describing the symptoms I've got.

But, could I check the test socket behind the front panel of the NTE5. Arrrrgggghhhhh!!!!11111!! how many more times???!!!!

She said she can arrange another Engineers visit. Ooooh another £172 for them?

Phill

As far as I am aware it is possible for HR faults to not be picked up on remote tests some are only possible to be found by manual engineer tests. You seem to be hitting a brick wall with BT as they refuse to overule what the computer says. Keep persisting dont worry about any charges they throw at you, I still say its up to them to proof your end is the fault.

In reply to a post by lodge:

In reply to a post by zebedeee:

That's theft. Should I send BT an invoice for it ?

Yes, send it straight away.

With a £144+VAT handling charge ?

Yes, it's the principle that's important here.

In reply to a post by Chrysalis:

As far as I am aware it is possible for HR faults to not be picked up on remote tests some are only possible to be found by manual engineer tests. You seem to be hitting a brick wall with BT as they refuse to overule what the computer says. Keep persisting dont worry about any charges they throw at you, I still say its up to them to proof your end is the fault.

Every single person that I spoke to at BT about my elusive line problems warned about the £144+VAT charge, from their customer service staff to the Openreach blokes. Maybe this is BT's way of lightening the load ? Scare off those of a low income, and nervous disposition ?