Migration time

So I've signed up for PN, it says 7-10 days for migration. Just wondered if it happened faster or slower in the real world?

Hi Mapster,

Once we have placed the order, this should generally take 5 working days as this is the standard BT lead time for most orders.

Hope you followed link I pmd you to take free month

I sure did nadger, many thanks for that. Good to know I'll be set up soon.

Better get downloading like a monkey before then

I signed up with plusnet on 8/11. It went live just after 08.00 today 14/11. They kept me up to date by email at all times so I am very pleased. How can a company owned by bt be so much better than its parent?

Hi

My parents line was activated today, but according to the order tracker on the website, their free wireless router has yet to be dispatched. How long does that normally take? An activated line is not much good without a modem or router.

Note, this is a new order, not a migration.

Hi there,

If you'd like to supply a ticket ID, or username, I'd be happy to look into this for you.

Hi

The username is: - rmackie1952
The order number for the router is: - HW11063742

Thanks

EDIT: - Just got a text from my parents. The router has literally just arrived.
Thanks for the offer of assistance
I may just move to PlusNet soon

Edited by smackie1973 (Wed 14-Nov-07 13:49:17)

Hi there,

That's great news. hopefully you'll be able to pop back on here tonight to say that it's all working

Hi,

The hardware has been dispatched today, so you should receive this by Friday.

Apologies for the delay.

In reply to:

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I may just move to PlusNet soon

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Hopefully you'll let your parents refer you

Yes everything is working fine. Only took about 5 mins for me to configure

Haven't managed to do any speed tests yet, so not sure what speed they are getting.

Well, it's a week today since I arranged migration with Plusnet. What's the odds I'll be activated today?

Actually ignore that I just logged onto the portal and I'm now active apparently LOL

Welcome aboard.