A Synch Speed Comment

I am comparatively new to PN and was optimistic about higher speeds
on ADSL max. The support staff were very helpful and everything
seems set up OK at both ends.

My Synch was Mb2.400 with downloads consistent at Mb1.850. I even thought
of trying another router when in a blinding flash of inspiration I disconnected
my Sky+ box from the phoneline.

Instant synch Mb8. I was overjoyed. Alas the downloads remain exactly the
same as before! Reading the small print I notice that PN qualify the "up to" bit
by saying that few people actually do get over 2.

I guess the 21st century is not yet here for our telephone infrastructure!

It could be that the line hasn't yet picked up the increase in sync rate (BT use a profile value that is always a little below the sync rate and can take a handful of days to update). You might be able to get plusnet to unstick the profile for you if you log a help call (or one of them will probably pick it up in here).

Hi there,

From a legal perspective, we have to qualify what "upto" actually means. Because exchange contention plays a very large part in the speeds that customers can receive, it is often outside of our control.

Having said that, if you could let me know a ticket number on your account, I'll be more than happy to look into this for you, to see if there's anything I can do to bump things along a bit.

Thanks for offers of help. I am fairly relaxed about my speed at the moment
as it is very consistent aroung the 1800kbs mark. I may pick this up again
after Xmas.

As a newcomer to PN the service so far (following zero migration
downtime) more than adequately meets expectation!

Meldrew

Glad to hear it, and thanks for choosing us

Please let us know if you'd like this picking up and we'll do so for you, likewise if there's anything else we can do for you.

I'm both happy and feeling a liitle smug this morning. Ran a speed test
and got K5000 plus!

My former ISP wanted a further 12 month lock in at a higher price so PN
was the logical choice. I know these forums concentrate on criticism
but I have to say I'm impressed with both the service and support.

PS Maybe it's worth a FAQ or something to also suggest disconnecting
Sky box phone connections where synch speed is an issue.

Meldrew
(still a PXC shareholder!)

Was your sky box actually plugged in via a filter?

Now you mention it I don't think it was plugged in via the filter.
They provide a dual socket which goes straight into the
wall plate.

If I'm that dumb there must be millions more like me out there!!

Meldrew

In reply to:

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millions more like me out there

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Almost certainly true

Unfortunately ISPs tend to tell people to filter all of the "phones" in the house. They don't necessarily make clear that anything plugged in to the phone socket needs to be filtered (including alarms, sky boxes, remote monitoring systems, faxes, etc, etc). And some of this (such as alarms) is often connected prior to the socket in which case you may have to get the alarm company themselves to fit a filter.

Unfortunately I have found three friends who after having Sky+ installed, had a vast reduction on the ADSL. The enginee decided to plug a dual socket into the phone socket and plug the filter into the dual socket

I'm no better than anyone else

I know plugging in telephones can cause a drop in quality of signal. So I plugged in a new phone to my test socket (happily trawling along the floor in my in need in hoovering castle). Now I can't be bothered to unplug it and move it to a different socket after seeing a 2Mbps drop in sync speed.

It's probably a dodgy filter but I'm really lazy when I get home.

I have just read a thread about somebody who left because of slow speeds.
ADSL does seem to have its inconsistencies although most in this forum probably
have the experience to work things out over time.

This morning's download is at over 6300k having tweaked my MTU/RWIN to 1492/92928.
Apparently there is some packet fragmentation here but as I would have been happy with 3000k that will do nicely!

Merry Xmas!

Meldrew

In reply to:

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The engineer decided to plug a dual socket into the phone socket and plug the filter into the dual socket

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This happens all the time with Sky. They do it because, believe it or not, in a lot of cases the Sky box cannot dial out when connected to a filter using the Sky provided extension. If you replace their extension with a decent quality one of your own then it works as it should. (You can check if it's working properly by going to Services and System Test, IIRC.) Of course, if you're outwith your 12 month tie in with Sky you could just disconnect the Sky box from the phoneline completely.