User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


These posts have been archived and can no longer be replied to or modified.
Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User deleted
(deleted) Mon 24-Dec-07 14:23:32
Print Post

Terminally slow


[link to this post]
 
My PAYG broadband download has dropped from around 3M to less than 150K over the last few days - anyone else ?
Standard User kitz
(eat-sleep-adslguide) Mon 24-Dec-07 14:31:54
Print Post

Re: Terminally slow


[re: deleted] [link to this post]
 
Getting 6.5Mbps here

Try doing a BTw performance test to see if that shows up anything.

----------------
www.kitz.co.uk.
Standard User deleted
(deleted) Mon 24-Dec-07 15:12:54
Print Post

Re: Terminally slow


[re: kitz] [link to this post]
 
Thanks,
This is the result:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 896 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 90 kbps


Register (or login) on our website and you will not see this ad.

Standard User grint
(newbie) Mon 24-Dec-07 15:13:50
Print Post

Re: Terminally slow


[re: kitz] [link to this post]
 
Same problem here (on Metronet). 6Mb down to around 130-150Kb. Upload speeds are fine. I would suggest you raise a support ticket, as I have done.
Standard User kitz
(eat-sleep-adslguide) Mon 24-Dec-07 15:35:40
Print Post

Re: Terminally slow


[re: deleted] [link to this post]
 
>> IP profile for your line is - 135 kbps


Thats the reason for your very slow speeds - more info IP profile.

At some point over the past few days you have had a very low sync - probably due to some sort of interference on your phone line.
Even now your sync speed isnt that great considering that you say you previously had a 3Mb connection.

Your sync speed depends on local conditions and there isnt anything that PN can do about that part, unless you have an actual fault on your line.

Checking your line stats may throw up an indication as to what may be going on... but at this time of year its highly likely that there is something causing Low SNR problems... xmas tree lights often being the culprit.

----------------
www.kitz.co.uk.
Standard User kitz
(eat-sleep-adslguide) Mon 24-Dec-07 15:36:31
Print Post

Re: Terminally slow


[re: grint] [link to this post]
 
Have you also done a BTw performance test to check your IP profile?

----------------
www.kitz.co.uk.
Standard User deleted
(deleted) Mon 24-Dec-07 16:51:31
Print Post

Re: Terminally slow


[re: kitz] [link to this post]
 
Thanks for your help. Up and down like a yoyo.
127K on 22/12, up to 3.2Mb yesterday, then down again today.
Standard User deleted
(deleted) Wed 26-Dec-07 09:06:31
Print Post

Re: Terminally slow


[re: kitz] [link to this post]
 
Back to the heady heights of 900K wow !

This is the lastest from PN:
"The results of our tests show no fault with your broadband connection. Completed speed tests show that your connection speed is: none found"

Speed = none found !! What does that mean ??

These are my tests over the last few days:

26-12-2007 08:45:44 946.2
25-12-2007 17:33:15 959.7
24-12-2007 22:03:28 499.1
24-12-2007 19:20:57 474.8
24-12-2007 16:48:01 547.4
24-12-2007 14:18:21 134.5
23-12-2007 10:00:46 3267.7
22-12-2007 22:34:11 501.6
22-12-2007 16:32:24 226.3
22-12-2007 14:44:54 127.1
13-12-2007 19:30:54 2779.1
09-12-2007 18:24:52 2754.5
08-12-2007 17:11:44 2664.6
01-12-2007 21:52:43 2853.7
20-11-2007 22:51:30 3609.3
Standard User deleted
(deleted) Wed 26-Dec-07 10:25:06
Print Post

Re: Terminally slow


[re: deleted] [link to this post]
 
usually that the test didn't complete properly
Standard User deleted
(deleted) Wed 26-Dec-07 15:41:55
Print Post

Re: Terminally slow


[re: deleted] [link to this post]
 
Having suffered 3 months of up and down sync speeds, I have collected loads of possible solutions, my fault turned out to be the BT line, but try some of these first.

1. Unplug all phones from your house and any extension cables.
2. Connect directly to the master socket.
3. Try an alternative modem/router and splitter.
4. Switch off any Festive lights, try and persuade your neighbours to turn off theirs.
5. Reset modem regularly, I found that even when my sync rate improved I still could not download any faster until my router had been reset.
6. Compare fault with weather, mine was worse in the wet.
7. Can you hear noise on your phone line.

Happy New Year
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to