Hi there,

I can't add anything to what Dave has said later on in this thread, but if you PM me your username or phone number I can kick the ticket back to the faults team if you like. To be honest though, the best thing to do would be to action it back to us with the details of your testing and we can raise it to BT from there.

Hope that helps, sorry for the hassle.

Thanks for the response Matthew.
This was kicked back to BT by PN and is currently with BOT - DSL logged Faults - Speed.

>> Back to the heady heights of 900K wow

Your IP profile must have adjusted to the latest stable speed.

As mentioned in my previous post above it would certainly appear that something is affecting your SNR.
Did you check out the SNR problems link I posted which gives some tips on how to identify and help with this sort of problem

Thanks for the advice Kitz. been a bit too busy to work thro it all, but with the neighbours Xmas lights off - no difference !
Had a steady 900+K for several days. Up to 1200K this morning. Kicked PN again today. Their latest report on Wednesday was :
"with BOT - DSL logged Faults - Speed."
Haven't had any update since.

Regretably I have now had to pm you.
I have given PN time over the holiday period to investigate this.
I have had no reponse from PN since last wednesday when the status was 'awaiting support team answer" until today when you have closed the call without explanation or resolution.
Below is a further list of my connection speeds.
This is an appalling way to treat any customer.

01-01-2008 14:35:34 314.4
29-12-2007 10:01:18 1228.4
28-12-2007 16:04:42 930.1
27-12-2007 19:53:42 946.9
27-12-2007 15:37:33 954.3
26-12-2007 08:45:44 946.2
25-12-2007 17:33:15 959.7
24-12-2007 22:03:28 499.1
24-12-2007 19:20:57 474.8
24-12-2007 16:48:01 547.4

In reply to:

---

Wednesday was :
"with BOT - DSL logged Faults - Speed."

---

Looks like PN have passed it over to be reported to BT as a speed problem.
Unfortunately due to the xmas hols there is likely a delay with BT engineers.

Could a PN rep just have a quick look at this and see if there is any further/updated info available?

Hi,

Sorry about that, the fault was closed by BT but has now been picked up and reraised. I'll watch this one myself for you to make sure the same thing doesn't happen again.

Thanks to all who have responded on here.
Matt Taylor at PN reopened my ticket and a BT engineer came to my house on 3-Jan.
Usual ping-pong of blame between PN and BT. even tho one owns the other.
Surprise surprise, engineer says there is no problem with my line. With everything else disconnected, I was still getting 230K. A few hours after he left I'm down to 150K. and for this I had to take a half day off work. Arrghh. PN say they'll ring me the next day, but didn't.
Then suddenly I'm back to 2.8M. and it's stayed pretty solid since. Reason - will I ever know ? I haven't made any changes.
So for now it's OK and I'm still with PN, but glad I didn't take up the discount offer to tie me into them.

As you may have seen in my responses to others posts I'm back down to 130K tonight after only one week of decent speeds. Still no explanation from PN as to where the problem lay last time.