Hi Howler.

I am really sorry that you have experienced a problem with delayed hardware.

If you would like to PM me with your username I'll happily pick this one up in the morning and get hardware to you ASAP.

Whilst James is correct in that we have had problems with our suppliers recently, we should have these problems resolved now.

I look forward to hearing from you and getting this one sorted.

Was going to propose exactly the same thing. Scrub sending the free one, refund him enough to get a basic router of comparable spec, and let him go out and buy his own. If he chooses to top up the amount out of his own pocket, to get a nicer one, that's his business.

..or offer an upgrade one at no extra charge?

Slightly off topic I would be interested to know what percentage
of PN new customers come from another ISP (and already have
a router or modem) and what percentage are starting from
scratch?

Meldrew

I'm moving on eventually from an ex isp.

With BT now
Have already signed my sister to Plusnet
I am migrating to Plusnet on the 20th March

Barry King

See you soon.

No 1 I like the layout you can see what you get up front.
No 2 The company in my opinion has a great future.
No 3 UK customer support something that is very important to me (after using offshore support
No 4 The usage meter so i can see what my usage is, and top up if needed.
No 5 The customer support staff forum and telephone are helpful
No 6 Plusnet have an established parent company.
No 7 You can pay your line rental to Plusnet and get a call package that suits you.

Barry King

Sums it up for me.