Bad start.

Logged on to my BT account this morning at 6:30.My pw and username were rejected and I thought fine,I've been migrated to plusnet.Tried to log on numerous time and in the end had to call Sheffield to get on line.My promised email saying I'd been migrated also failed to arrive.
ps My speed is fine,still waiting rouiter though.

I believe the email is sent when PN are told the migration has completed by BT Wholesale. This can sometimes take 1 or 2 days after the actual migration. This can also be delayed if you were migrated earlier than the planned date as well.

In the past PN were able to detect new users trying to connect and activating the account automatically. This does not appear to be happening as expected in recent months.

At least you are on-line now so welcome from a fellow customer.

Thanks for the welcome.
ps Well down to support for speed of picking up the phone.

Were you activated earlier than planned? The router is normally dispatched to arrive on or just before the planned activation date. Saying that, there have been some stock issues with the Voyager 2110, so if that is what you are expecting it may be late.

No I was due to be activated today on a wireless router HG1800 . Using my old zoom.