Dead slow

Hello

I've been with Plusnet for about a year and things have been good, However the last week or so things have really slowed up now and then. Used to be quite consistent with speeds etc. Now can vary between 6000 Kbps and dialup speeds.
Just done a bt speedtest for the second day running with similar results. Evenings seems a bit better at about 1500-2000. Still really a lot below par. Here's the bt speedtester info:

Download Speed
357 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 357 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Nothing changed on any of my home wiring/settings.

Appreciate any help.

Thanks

Download speedachieved during the test was - 357 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

As the download speed of 357 Kbps is NOT within the acceptable range of speeds of 600-7150 Kbps then it's best to contact PN as the result would suggest a fault, however before doing that it's best to connect to the TEST socket within the BT master socket and do the speed test again to eliminate any issues with wiring and extensions in the house, as Customer Service may ask you to do that several times at differing hours of day partly to check if there is any congestion at the exchange.


Old style and New style Master sockets

The TEST socket is the one at the back.


http://usertools.plus.net/exchanges/

Hi Fens,

It'd be a great help as far as investigating this issue goes if you could do as apprentice suggests above, but in addition if you're happy to PM me your username or a ticket ID I'd be happy to take a look at your account and see if there's anything going on?

I'm also having a similar problem at the moment. It only started doing this yesterday evening. My speed is absolutely fine in off-peak hours

http://www.speedtest.net/result/1154393617.png

but as soon as peak time starts

http://www.speedtest.net/result/1161985996.png

It's so bad, I can't even do regular browsing. I called up Plusnet's technical support earlier, and I was directed to the BT Speedtest site. I did two tests, the second about an hour after the first, like I was told, and the results show speeds suggesting that there's nothing wrong (around 5500kbps out of a possible 7000kbps, can't remember the exact figures).

Any suggestions?

Hi there,

Happy to check your account and make sure everything's alright there, if you drop me a PM with a username or ticket ID?

Hi
I had same issuess around Xmas time, and it turns out it was my router a netgear dg834 v3. They dont like adsl2 which went live for me in December, it's a know prOblme with those routers and the chipsets in them.

New router netgear dgn2200, synced at 6000 odd for way past 35 days, and good speed of 5mb. Worth a try of your hardware? The old dg834 was 5 years and never missed a beet so not bad.

James

Hello

Thanks for the suggestions. I will test with the master socket over the weekend as a bit pushed right now. I'll post the results.

I notice from the exchange checker link this result ...


red Virtual paths: Red

BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.

At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.

The ETA fix time is: 31 Mar 11


I would be surprised if this was my router, as it has been fine for a year, but you never know. I'll do the master socket test first then we can see where we stand. Still slow this morning.


Thanks Orbrey, I will PM to you my username so you can check in the meantime.

Thanks.

You will need to run some more BT speed tests, one when speeds are good and at least one one when they are really bad so that the speed achieved is outside of the acceptable range. Plusnet will then be able to put pressure on BT to increase the VP capacity sooner rather than later.

The other possibility is if 21CN WBC is available on your exchange - switching over to that would be very likely to cure your problem.

Hi there,

The line profile is fine and there's no disconnections so it's pretty much a certainty that it's the VP status that's causing this. I'd say definitely run some speed tests as jelv suggests and raise us a speed fault at http://faults.plus.net - we'll be able to get that escalated and prove the impact of the issue there which should hopefully get things moving.

Post deleted by heyitskiwi

Thanks. I have done some additional btspeedtests with difficulty (it is so slow it times out) and done some other generally speed tests and it is still very slow indeed. I have raised a fault query as you suggested.

Thanks for the help.

Have you run a BT speedtest when it's running slow?

A brief explanation of Virtual Paths from KITZ.

Hello

Yes, in my original post I c+p a result and get roughly that result. Occasionally it's a bit higher like 1500.

Apprentice, thanks for that info.

Cheers

Hello

Apologies for not reporting back sooner but have been away. Plusnet have been very good in trying to sort it out (though I have not been able to confirm one way or another before today whether their investigations/actions have had the desired effect).

However, things are much the same now. Here are some stats which I hope will help:



Test1 comprises of Best Effort Test: -provides background information.

Download Speed
857 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 857 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

+++

This is the router stats:

Link Information

Uptime: 23 days, 1:19:48
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 17.5
Line Attenuation (Up/Down) [dB]: 8.0 / 12.0
SN Margin (Up/Down) [dB]: 23.0 / 11.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 39,615
CRC Errors (Up/Down): 0 / 374
HEC Errors (Up/Down): 0 / 357

++

Resutls from BBmax speedtester is a bit variable between 1-2 Meg

As I mentioned earlier my connection and speed has been excellent for just over a year and the above has been my experience for the last few weeks.

Appreicat any help with what next. I will have a bit more time to do any testing now as at home for a bit.

Thanks.

Further to the above the exchange vP check indicates now Green


Virtual paths: Green

There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.

Record last updated: 18 Feb 11

Here is a photo (sorry very poor quality taken on laptop cam) of the socket (s). It looks strange having the two side by side but it has always been set up as you see it since I moved here and got broadband sorted. I think the more modern looking socket is 'dead' - ages since I tried to plug anything into it but think it is dead.

http://i518.photobucket.com/albums/u342/biker999/soc...

Probably too much information but here goes with another bt test


FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
1918 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1918 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Another painfully slow bt speed test

Download Speed
531 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 531 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

This is exactly the same as I am seeing - perfect solid sync at 15mb/s. IP profile, and broadband speed of 13M

Actual downloads typically between 500kb/s and 4mb/s (sometimes but rarely getting up to the expected 10-12mb/s)

Exchange green.

I think Plusnet have some trafic management problems. I'll find out in a couple of days, when my migration to BE is complete.