Reporting messed up?

YES
http://usertools.plus.net/status/archive/1328369287.htm

Edited by deleted (Sun 05-Feb-12 22:00:19)

You need to either sign up to receive service status posts by email: http://usertools.plus.net/status/email.php or subscribe to the RSS feed: http://usertools.plus.net/status/status.xml

The missing data on VMBU is known and is being worked on.

You gits banned me a year ago remember?

Yep, I remember. Although you don't need to be logged in to read the Community Site.

In reply to a post by pcoventry76:

maybe you dont but i cant even get there!

?? http://community.plus.net/forum/

Definitely works without being logged in.

In reply to a post by Oldjim:

YES
http://usertools.plus.net/status/archive/1328369287.htm

Didn't see an update from Joanne today - do you know what the current position is regarding reported usage?

This is the latest one on my RSS feed http://usertools.plus.net/status/archive/1328547234.htm

In reply to a post by Oldjim:

This is the latest one on my RSS feed http://usertools.plus.net/status/archive/1328547234.htm

So virtually no change in the situation.
Will Plusnet waive the penalties should customers go over their allocated allowance?

The usage data issue is only affecting legacy accounts (that don't pay for extra usage), so nobody will be charged for going over. Usage for accounts that are charged for extra GB is still coming through as normal.

There'll be an update on where we're at later on today.

Yep, it is totally messed up!!
My "history" is reporting that I used 39.44GB in December, which I would suggest is more than a bit strange as I've only been with them for TWO WEEKS!!

Wasn't showing on my account for first three days, but working again now.

In reply to a post by johnjburness:

My "history" is reporting that I used 39.44GB in December, which I would suggest is more than a bit strange as I've only been with them for TWO WEEKS!!

According to Matt Taylor the usage reporting problem only affected "legacy accounts".
Do you have a legacy account?

Hi johnjburness,

We've raised an internal problem (70298) to look into this but initial checks show that it's a remnant from your old account being reactivated.

Jojo

Yes you can now but the information is here http://usertools.plus.net/status/archive/1328893118.htm

Edited by deleted (Fri 10-Feb-12 18:50:17)

In reply to a post by jpilson:

Hi johnjburness,

We've raised an internal problem (70298) to look into this but initial checks show that it's a remnant from your old account being reactivated.

Jojo

Broadband Usage Reporting (70143/70221) - RESOLVED

10/02/2012 @ 16:58

This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website.

Usage records are now up to date and usage reporting is now working as normal.

My Bold!

This "Resolution" doesn't seem to apply to my account!!

The problem that was resolved was that usage stopped being recorded correctly last week and that has been corrected - current usage is being recorded correctly. It was nothing to do with usage before the recent problem started. Are you saying that is not the case with your account?

In reply to a post by jelv:

The problem that was resolved was that usage stopped being recorded correctly last week and that has been corrected - current usage is being recorded correctly. It was nothing to do with usage before the recent problem started. Are you saying that is not the case with your account?

I can't comment on the when/how the "broadband usage not being displayed correctly on our website" started, nor the detail causes - since I've only been back with PN for a fortnight (obviously I don't have the background history)!

All I can state is that my broadband usage is not being displayed correctly on the PN website.

Additionally PN acknowledged that fact & raised an Internal Query. Only a couple of hours after raising that query PN then formally report that the problem is fully resolved!

Obviously, in my case, it clearly has NOT been cleared!

In reply to a post by jpilson:

Hi johnjburness,

We've raised an internal problem (70298) to look into this but initial checks show that it's a remnant from your old account being reactivated.

Jojo

Although you raised an internal problem over TWO weeks ago, it still has not been resolved!