The usage data issue is only affecting legacy accounts (that don't pay for extra usage), so nobody will be charged for going over. Usage for accounts that are charged for extra GB is still coming through as normal.

There'll be an update on where we're at later on today.

Yep, it is totally messed up!!
My "history" is reporting that I used 39.44GB in December, which I would suggest is more than a bit strange as I've only been with them for TWO WEEKS!!

Wasn't showing on my account for first three days, but working again now.

In reply to a post by johnjburness:

My "history" is reporting that I used 39.44GB in December, which I would suggest is more than a bit strange as I've only been with them for TWO WEEKS!!

According to Matt Taylor the usage reporting problem only affected "legacy accounts".
Do you have a legacy account?

Hi johnjburness,

We've raised an internal problem (70298) to look into this but initial checks show that it's a remnant from your old account being reactivated.

Jojo

Yes you can now but the information is here http://usertools.plus.net/status/archive/1328893118.htm

Edited by deleted (Fri 10-Feb-12 18:50:17)

In reply to a post by jpilson:

Hi johnjburness,

We've raised an internal problem (70298) to look into this but initial checks show that it's a remnant from your old account being reactivated.

Jojo

Broadband Usage Reporting (70143/70221) - RESOLVED

10/02/2012 @ 16:58

This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website.

Usage records are now up to date and usage reporting is now working as normal.

My Bold!

This "Resolution" doesn't seem to apply to my account!!

The problem that was resolved was that usage stopped being recorded correctly last week and that has been corrected - current usage is being recorded correctly. It was nothing to do with usage before the recent problem started. Are you saying that is not the case with your account?

In reply to a post by jelv:

The problem that was resolved was that usage stopped being recorded correctly last week and that has been corrected - current usage is being recorded correctly. It was nothing to do with usage before the recent problem started. Are you saying that is not the case with your account?

I can't comment on the when/how the "broadband usage not being displayed correctly on our website" started, nor the detail causes - since I've only been back with PN for a fortnight (obviously I don't have the background history)!

All I can state is that my broadband usage is not being displayed correctly on the PN website.

Additionally PN acknowledged that fact & raised an Internal Query. Only a couple of hours after raising that query PN then formally report that the problem is fully resolved!

Obviously, in my case, it clearly has NOT been cleared!