Moving be Plus.Net FTTC from BeThere/O2 ADSL2+

I know a lot of people chose to come to Plus.net from Be hence asking the question in this forum.

I currently have my phone service and broadband with Be.

I've obtained my MAC code from BE and given it to Plus.net who've given me a provisional FTTC installation date within about 14 days. Plus.net say that after that's installed my phone service will be transferred about 14 days after that.

That all seems pretty straightforward. But BE are confusing me and I need your advice with whats best.

BE tell me if I give them 30 days notice I'll owe them nothing. I don't seem to be able to do that because Plus.net are installing FTTC in 14 days! So they say I will have to pay £40 approx for an express cancellation charge. They also say that they will keep on charging me until I cancel the service.

I want as small an interruption as possible. So because I can't use their 30 day service I should cancel BE on the day the FTTC is provided by Plus.net or should I cancel now? Or cancel after everything is moved. I really don't know what to do for the best!

Help!

Unfortunately be unlimited have to be different to others, when you requested your MAC code you also have to cancel the service ,Getting a MAC code doesn't trigger cancellation , So request your MAC and tell them that you wish to cancel during the same call, then the 30- days notice starts, you can migrate at any time during the 30days, but you would have to pay for the next 30 days regardless

So step one double check with gaining isp for any delays with migration/installation
Then contact Be unlimited Request your MAC and cancel (give 30days notice) you then give your MAC to the gaining ISP and arrange a date for migration

Edited by tommy45 (Fri 09-Nov-12 16:10:27)

In reply to a post by timl:

I've obtained my MAC code from BE

BE normally start a 30 day cancellation period when a MAC is requested. Did that not happen? Best to check with them. Make it very clear in all communications that you are migrating.

Well I obtained my MAC code and gave it to the gaining operator. I have an install date set for FTTC. Yesterday I got this from Be. So it looks like they know I've cancelled?

I've transferred both to Plusnet the FTTC gets connected first then followed two weeks later by the telephone service...

We're really sorry you've decided to not have broadband with us anymore.

So that you don't get cut off, and your new broadband continues to work, you'll need to order your landline from a new supplier. The last day you can do this will be 29/11/2012. Your BE landline will stop on 09/12/2012.

If you're still in a contract for your broadband service with us, we'll add the charges for leaving early to your bill. If you change your mind, all is forgiven, and we'd love to have you back!

Looking good .

That's a relief. I think I'll follow the advice on your really helpful page and on complete migration I'll phone my BE up and confirm cancellation. Seems like they might be there already though.

On a related subject when you got FTTC did you sync right away at 53.5/15.2Mbps or did it adjust itself up from the original estimate?

It was in the days of 40/10, and my estimate was something like 29/8. It sync'ed straight up at 40/10, and when I upgraded to 80/20 it went up to 59/17.7, but within four days was down to 57.5/15.2.

Moves around its current figures - I've updated my sig every time I've noticed. The BTW estimator is showing:-

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 51.7Mbps and upstream line speed of 13.2Mbps.

Hope that helps.

Thanks. It is helpful.

Now have to wait until FTTC is installed to see how accurate my speed estimate is...

Thanks
Tim

In reply to a post by timl:

did it adjust itself up from the original estimate?

FTTC generally adjusts down, not up, if it is going to, and takes no account of the estimate anyway!

Edited by kasg (Sun 11-Nov-12 17:03:24)

My FTTC speed estimate is a little below what I would have expected given the distance between CAB and my house so I'm pleased they might be a little conservative.

I too have left o2 for Plusnet Extra Fibre. Order placed today. Bt wholesale has the following estimates for me:

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 11Mbps; typically the line speed would range between 6.5Mbps and 15Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 11Mbps; typically the downstream speed would range between 6.5Mbps and 15Mbps.

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 71.3Mbps and upstream line speed of 20Mbps.

Not sure how much I trust them though, because I currently get 6Mb with o2 whilst being on their fastest connect, with a downstream attenuation of 35db

Saying that, I'm just under 100m from the green cabinet on my road. Eager to find out what I'll get

Edited by deleted (Sun 11-Nov-12 21:12:37)

BT are talking sync speed and their 11 meg ADSL2+ estimate is about right.

In reply to a post by relax24:

I currently get 6Mb with o2 whilst being on their fastest connect, with a downstream attenuation of 35db

If that is sync it is too low.

Sync speed is 7.5MB. Had so many engineers over the years, all saying this is the best I can get. Guess it must just be the copper in my premises...that's why I'm a bit skeptical about getting anywhere near 70Mb on Fibre. Will find out in a few weeks though

Edited by deleted (Sun 11-Nov-12 22:16:43)

In reply to a post by kasg:

FTTC generally adjusts down, not up, if it is going to, and takes no account of the estimate anyway!

Plus...

The Initial adjustment to the first sync tends to happen within the first 48 hours or so. Any mention of 10 days is a myth that is readily perpetuated.

Monitoring then continues forever, and any problems on the line can trigger further adjustments (reducing speed and/or adding interleaving, which can also reduce speed). In these cases, the adjustment downwards happens within 24 hours, while the adjustment back upwards can take 3-4 weeks.

35dB should be good for 13K or so sync at 6dB SNR on ADSL2+. Speeds of around 11.5 Meg perhaps. Don't know about the fibre speeds.

Then it will likely damp your Fibre speed.

This may be a ridiculous question, but can BT replace the copper wiring inside the premises? Or would it require a whole new line being installed?

The FTTC installation basically isolates anything further inside than the master socket, so poor home wiring should have no effect whatsoever.

However the modem is expected to be next to the master socket. The router can be as far aways as you like, via ethernet and/or Homeplugs, though ethernet is best.

PN can order a Home Wiring Solution for you if the master socket is in an inconvenient place. The engineer will instal that, so the modem can be up to 30m from the master. Often, the master is moved at the same time, with the new wiring used for the purpose.

In reply to a post by XRaySpeX:

BT are talking sync speed and their 11 meg ADSL2+ estimate is about right.

In reply to a post by relax24:

I currently get 6Mb with o2 whilst being on their fastest connect, with a downstream attenuation of 35db

If that is sync it is too low.

So just an update on this. Got connected today with PlusNet Extra Fibre.

IP Pofile on the plusnet Member site says - 78MB
Speedtest.net speed- 49MB


Should there really be at 30MB difference, or is this probably down to the [censored] quality of wiring in my premises...as I mentioned before, I only got 6Mb on a 24MB connection

Your linespeed will be set at the maximum available while we determine your actual line speed.

Is that a wired or wireless connection you are using?

Try running one at http://speedtester.bt.com

In reply to a post by chrispurvey:

Your linespeed will be set at the maximum available while we determine your actual line speed.

Is that a wired or wireless connection you are using?

Try running one at http://speedtester.bt.com

Hey Chris...started a thread on the plusnet forums as I thought it would be easier for the support team that way.

It was a wired connection direct to my laptop.

I'll pick it up now.