plusnet first day + training FTTC

Hi got my plusnet activated today i know they have a 10 day training so speed can go up and down a bit.

But so far my speeds have not gone past 40/2 im meant to be on the 80/20 fibre extra on my other FTTC connection i was at full speed straight away (70/23) so even with a training period id of expected closer the top end.

So do plusnet put you on 40/2 to start with and then slowly increase or do you think theyve put me on the wrong package?

Aslo on a side note has anyone got the instructions to unlock the modems ive got the instructions for the huawei but theyve given me a ECI one

Thanks for any advice ash

In reply to a post by acpsd775:

Hi got my plusnet activated today i know they have a 10 day training so speed can go up and down a bit.

Twaddle.

But so far my speeds have not gone past 40/2 im meant to be on the 80/20 fibre extra on my other FTTC connection i was at full speed straight away (70/23) so even with a training period id of expected closer the top end.

So do plusnet put you on 40/2 to start with and then slowly increase or do you think theyve put me on the wrong package?

Check your pacakge in your Member Centre and/or Call support. They don't even have a 40/2 product now, although Openreach do. I hope you haven't been repeatedly restarting the modem!.

Aslo on a side note has anyone got the instructions to unlock the modems ive got the instructions for the huawei but theyve given me a ECI one

The ECI one used to need opening up and mucking about with a soldering iron. Check here for updates to that info.

In reply to a post by RobertoS:

In reply to a post by acpsd775:

Hi got my plusnet activated today i know they have a 10 day training so speed can go up and down a bit.

Twaddle.

But so far my speeds have not gone past 40/2 im meant to be on the 80/20 fibre extra on my other FTTC connection i was at full speed straight away (70/23) so even with a training period id of expected closer the top end.

So do plusnet put you on 40/2 to start with and then slowly increase or do you think theyve put me on the wrong package?

Check your pacakge in your Member Centre and/or Call support. They don't even have a 40/2 product now, although Openreach do. I hope you haven't been repeatedly restarting the modem!.

Aslo on a side note has anyone got the instructions to unlock the modems ive got the instructions for the huawei but theyve given me a ECI one

The ECI one used to need opening up and mucking about with a soldering iron. Check here for updates to that info.

Hi

ive only turned it off once to plug my zyxel router in to check the sync speed its syncing at 3999/2000 (the zyxel is locked to LBO so will sync but no were to put plusnet user in to authenticate) except that 1 time its been pluged in used TBB, speedtest.net and JD auto speedtest app and all speedtests are all round the 38/1.80 mark (presuming over heads), Just in a que on plusnet support line now so ill see what they say

Ash

Are you on Value Fibre or Extra Fibre
If on Value then it should be 40/10 but may be set wrong as it used to be 40/2
If, however you are on Extra Fibre then someone has screwed up royally
Either way I have flagged it up in the Plusnet Forums as it may get picked up quicker that way

In reply to a post by Oldjim:

Are you on Value Fibre or Extra Fibre
If on Value then it should be 40/10 but may be set wrong as it used to be 40/2
If, however you are on Extra Fibre then someone has screwed up royally
Either way I have flagged it up in the Plusnet Forums as it may get picked up quicker that way

Hi

Im on fibre extra i finally got threw to support after been on hold 15 mins just got off the phone a moment ago he said something on there end was stopping it and hes sent a reset or something or another, said ive to watch out in the next 15 mins for my modem/router resetting and i should get more closer to the speed of my other FTTC connection :/ so will see how things go

Ash

Hi there,

Please do let us know how it goes, if that doesn't help please drop one of us PN reps a PM on here with your username and we'll take a look and see if we can sort it.

In reply to a post by acpsd775:

i know they have a 10 day training so speed can go up and down a bit.

That's a myth, and applies only to ADSL packages (via BT).

For FTTC, the modem starts out as fast as it possibly can, tempered only by the distance to the cabinet (and the quality of the copper pair), with a ceiling placed by the package you have bought.

One synchronised, DLM monitors the connection. If it needs to intervene in an emergency (because of dire connectivity) it will, but I haven't seen this happen yet. If it needs to intervene because of "middling" errors seen on the line, it will do so after 24-48 hours. Intervention at this point is invariably to slow the speed down or to add interleaving (which tends to slow the line down anyway). I've never seen it increase the speed of a line in these first 48 hours.

For almost all people, that is the end of it. The line will stay this way for a long period.

For some people, this first intervention isn't enough to fix the connection - and the process will continue over the next few days. I've seen this happen on a handful of occasions.

After this, DLM monitors forever. If the line encounters a temporary problem, DLM will again intervene. In this case, it will usually trigger a resync next morning (between 4AM and 8AM). When the temporary problem has gone, DLM will remove (or reduce) the intervention level between 2 and 4 weeks later.

ISPs have no way to interfere or alter this process. The whole DLM process *can* be reset - but only by being regraded (to a new speed package) or when an Openreach engineer attends to investigate a fault.

In reply to a post by orbrey:

Hi there,

Please do let us know how it goes, if that doesn't help please drop one of us PN reps a PM on here with your username and we'll take a look and see if we can sort it.

just had an email

The following comment was added to the Question
Dear Mr Laister,
I have now placed an order to upgrade your broadband service to FTTC 80/20 and this will complete on 26/11/2012.

Broadband order reference: 1-14042XXXXXX

The speed will stabilize over the 10 days following the upgrade, so please allow this time to pass if your new connection speed is initially slower than expected.

If there is anything else that we can help with then please do not hesitate to get back in touch. You can reply to this ticket through the Member Center or you can call us on 0800 432 0200.

Kind regards,

Christopher Green

so will wait till Monday to see how tings go

another odd thing my IP seams to change every time i open speedtest.net ive had 15+ IIP's in 2 days (and that's only what ive noticed) is this normal for plusnet?

Ash

In reply to a post by acpsd775:

another odd thing my IP seams to change every time i open speedtest.net ive had 15+ IIP's in 2 days (and that's only what ive noticed) is this normal for plusnet?

Why? Are you paying for a Static IP? If not, it can could change every reconnection.

In reply to a post by XRaySpeX:

In reply to a post by acpsd775:

another odd thing my IP seams to change every time i open speedtest.net ive had 15+ IIP's in 2 days (and that's only what ive noticed) is this normal for plusnet?

Why? Are you paying for a Static IP? If not, it can could change every reconnection.

no not got a static ip yet, just with every isp ive ever been with the IP never changes that quick usually quite sticky lol not a problem just found it odd that it changes so much

Ash

I'd say 15+ in two days implies a duff connection somewhere in the circuit. Could be at the sync/modem level, or the router/session level.

I'd raise a separate ticket about it, before ordering a static IP address, as that would simply mask any problem.

In reply to a post by RobertoS:

I'd say 15+ in two days implies a duff connection somewhere in the circuit. Could be at the sync/modem level, or the router/session level.

I'd raise a separate ticket about it, before ordering a static IP address, as that would simply mask any problem.

Thanks for the reply not noticed any disconnections or anything and this router takes ages to reconnect when it dose disconnect/resync so it would be noticeable but then again i dont have access to the modems CP to see any logs to confirm either way with it been one of the ECI ones no packet loss or anything either to suggest it been diffy ill do as you say though raise a ticket to see if they notice anything odd,

TBH i think the router plusnet supply is a bit pants lol thinking about plugging the modem direct into the pc for now till i can afford a decent combined router like ive got on my first FTTC connection, my mums pc and the bluray player can be left plugged into the other connection till it gos off end of December by then should have the money to get a nice good speck combined router lol, Don't like the idea of it been separate used to do my tree in when we had VM all the extra cabling and mess for no reason lol

Ash

Edited by acpsd775 (Sat 24-Nov-12 16:07:57)

In reply to a post by acpsd775:

The speed will stabilize over the 10 days following the upgrade, so please allow this time to pass if your new connection speed is initially slower than expected.

It's a shame that Plusnet is still spouting this nonsense. It would be much more useful if they just warned you not to disconnect the modem for the first two or three days and that the speed may decrease during this period, which is perfectly normal. There is no significance whatsoever in the "10 days".

ok so just got in from work checked the connection sems they have updated my prifile but still seam to be capped at 40 on download upload has raised though links below with tests did contact plusnet but seamed to get the same generic answer give it 10 days lol ad it will speed up

It dose say IP Profile for your line is - 73.43 Mbps so dose show the update has happened

Ive got to say the pings nice to have LBO never really got me below 25 without out it disconcerting all the time lol



http://speedtest.net/

BT speedtest

JD speedtest app using about 15 threads

Ash

Edited by acpsd775 (Mon 26-Nov-12 21:23:12)

What does your Member Centre >> (My Account) Connection settings >> High Speed Broadband >> Current line speed say?

You can't link to the results of a BT speed test.

I always ask for copy/pastes of the two results text boxes. Stuff the graphics .

In reply to a post by RobertoS:

What does your Member Centre >> (My Account) Connection settings >> High Speed Broadband >> Current line speed say?

Hi updated the BT link with a ps on my google docs it had one before but the way id wrote it kept linking to the BT site instead of my google docs lol

and in my PN CP it says Current line speed:38.6 Mb

if i connect my lbo zyxel router it dose sync at 73.5/17 but because its branded to LBO and no were to write pppoe details i cant connect to the net with that one but with me having the ECI OR modem i dont know any other way to get actual sync stats lol i can upload a ps of that too if you like

Ash

No need. Just refer Plusnet support to your BT IP Profile of 73Mbps and that your Current line speed is still at 38.6. It might self-correct in a few hours, or it might need them to fix it, but that's the problem now. The auto update can often fail.

In reply to a post by RobertoS:

No need. Just refer Plusnet support to your BT IP Profile of 73Mbps and that your Current line speed is still at 38.6. It might self-correct in a few hours, or it might need them to fix it, but that's the problem now. The auto update can often fail.

Thanks for the reply as said i did ring the told them exactly what ive told you guys done all the tests even about the BT profile and just got i can see from out system the order when threw at 8AM, the upload is instant but the download can take a few days which TBH i tinks a bit of bull but ill wait till Thursday just to keep them happy because that's when he said to call back by, wont be using the net much till Thursday anyway so will give it time to pan in lol

Ash

You might find that if you switch the modem off for 2-3 minutes, (best done during daylight), that when it all gets going again the PN line speed gets the auto-adjustment within a few hours. But only try once.

Edited by RobertoS (Mon 26-Nov-12 22:30:31)

Hi there,

If you could post a ticket ID or DM your username I'd be happy to take a look and see what we can do about increasing that for you?

Thanks for that, replied to your PM a few minutes ago - hope that sorts things?

In reply to a post by orbrey:

Thanks for that, replied to your PM a few minutes ago - hope that sorts things?

thanks for sorting this out for me everything is top notch running better than my first FTTC connection now

Ash