I'd say 15+ in two days implies a duff connection somewhere in the circuit. Could be at the sync/modem level, or the router/session level.

I'd raise a separate ticket about it, before ordering a static IP address, as that would simply mask any problem.

In reply to a post by RobertoS:

I'd say 15+ in two days implies a duff connection somewhere in the circuit. Could be at the sync/modem level, or the router/session level.

I'd raise a separate ticket about it, before ordering a static IP address, as that would simply mask any problem.

Thanks for the reply not noticed any disconnections or anything and this router takes ages to reconnect when it dose disconnect/resync so it would be noticeable but then again i dont have access to the modems CP to see any logs to confirm either way with it been one of the ECI ones no packet loss or anything either to suggest it been diffy ill do as you say though raise a ticket to see if they notice anything odd,

TBH i think the router plusnet supply is a bit pants lol thinking about plugging the modem direct into the pc for now till i can afford a decent combined router like ive got on my first FTTC connection, my mums pc and the bluray player can be left plugged into the other connection till it gos off end of December by then should have the money to get a nice good speck combined router lol, Don't like the idea of it been separate used to do my tree in when we had VM all the extra cabling and mess for no reason lol

Ash

Edited by acpsd775 (Sat 24-Nov-12 16:07:57)

In reply to a post by acpsd775:

The speed will stabilize over the 10 days following the upgrade, so please allow this time to pass if your new connection speed is initially slower than expected.

It's a shame that Plusnet is still spouting this nonsense. It would be much more useful if they just warned you not to disconnect the modem for the first two or three days and that the speed may decrease during this period, which is perfectly normal. There is no significance whatsoever in the "10 days".

ok so just got in from work checked the connection sems they have updated my prifile but still seam to be capped at 40 on download upload has raised though links below with tests did contact plusnet but seamed to get the same generic answer give it 10 days lol ad it will speed up

It dose say IP Profile for your line is - 73.43 Mbps so dose show the update has happened

Ive got to say the pings nice to have LBO never really got me below 25 without out it disconcerting all the time lol



http://speedtest.net/

BT speedtest

JD speedtest app using about 15 threads

Ash

Edited by acpsd775 (Mon 26-Nov-12 21:23:12)

What does your Member Centre >> (My Account) Connection settings >> High Speed Broadband >> Current line speed say?

You can't link to the results of a BT speed test.

I always ask for copy/pastes of the two results text boxes. Stuff the graphics .

In reply to a post by RobertoS:

What does your Member Centre >> (My Account) Connection settings >> High Speed Broadband >> Current line speed say?

Hi updated the BT link with a ps on my google docs it had one before but the way id wrote it kept linking to the BT site instead of my google docs lol

and in my PN CP it says Current line speed:38.6 Mb

if i connect my lbo zyxel router it dose sync at 73.5/17 but because its branded to LBO and no were to write pppoe details i cant connect to the net with that one but with me having the ECI OR modem i dont know any other way to get actual sync stats lol i can upload a ps of that too if you like

Ash

No need. Just refer Plusnet support to your BT IP Profile of 73Mbps and that your Current line speed is still at 38.6. It might self-correct in a few hours, or it might need them to fix it, but that's the problem now. The auto update can often fail.

In reply to a post by RobertoS:

No need. Just refer Plusnet support to your BT IP Profile of 73Mbps and that your Current line speed is still at 38.6. It might self-correct in a few hours, or it might need them to fix it, but that's the problem now. The auto update can often fail.

Thanks for the reply as said i did ring the told them exactly what ive told you guys done all the tests even about the BT profile and just got i can see from out system the order when threw at 8AM, the upload is instant but the download can take a few days which TBH i tinks a bit of bull but ill wait till Thursday just to keep them happy because that's when he said to call back by, wont be using the net much till Thursday anyway so will give it time to pan in lol

Ash

You might find that if you switch the modem off for 2-3 minutes, (best done during daylight), that when it all gets going again the PN line speed gets the auto-adjustment within a few hours. But only try once.

Edited by RobertoS (Mon 26-Nov-12 22:30:31)