Changing from Bt Infinity to Plusnet fibre ?'s

After being on BT infinity for over 2&half years, I've got to the stage were I'm sick of their BS and speaking to an Indian call centre that haven't got a clue past their scripted answer sheet, so I think it's time for a change, just got a couple of questions;

I'm already on FTTC broadband with BT infinity, if I switch over to Plusnet will an engineer still visit my home?

If so will the white modem be changed for a new one?

Will the 10 day training period on my line be reset?

Will I still need a Mac code off BT?

If anyone's changed from BT infinity to Plusnet Unlimited Fibre, have you seem much of a difference in service\speed\p2p downloads\gaming\ping etc..?

Cheers for any help

At present switching from one fibre supplier to another seems to be fraught with problems - admittedly I have only read about going from Sky to Plusnet but I have no reason to believe that going from BT will be any different.
Basically BT wholesale/openreach seem to have screwed up badly so I would suggest waiting a bit

I thought the problem was switching from FTTC on an LLU line, I don't see why switching from BT to Plusnet would be a problem.

In reply to a post by Edge_Effect:

I'm already on FTTC broadband with BT infinity, if I switch over to Plusnet will an engineer still visit my home?

Not sure, it shouldn't be necessary but the order process might not be able to prevent it.

In reply to a post by Edge_Effect:

If so will the white modem be changed for a new one?

No reason why it should be.

In reply to a post by Edge_Effect:

Will the 10 day training period on my line be reset?

What 10-day training period? Seriously, DLM may be reset, which may result in your connecting at a higher speed for a while.

In reply to a post by Edge_Effect:

Will I still need a Mac code off BT?

Yes.

Hopefully you may be correct but I haven't seen any evidence of it as yet

In reply to a post by Oldjim:

Hopefully you may be correct but I haven't seen any evidence of it as yet

Certainly several people have reported painless FTTC migrations in the past but perhaps I haven't seen any recently.

I thought the problem was switching both voice & FTTC services from an LLU line AND wanting to keep the existing landline number for the voice service.

From what I've read, the workaround (if you're not bothered about keeping the existing landline number) seems to be to order a new line from the receiving provider (probably at some additional cost), presumably resulting in a new phone number for the voice service, and to cancel with the existing provider thus losing the existing phone number.

Is that the situation? Or is it worse than that (or maybe not as bad as that)?!

What 10-day training period? Seriously, DLM may be reset, which may result in your connecting at a higher speed for a while.

This is whats being quoted on Plusnet's site thats why I asked.

Will speeds go up and down?

Yes, fibre broadband uses the same technology (Dynamic Line Management) as standard broadband to give you the best possible service.

You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best combination of stability and speed for your service.

This can cause your speeds to go up and down. You may even get disconnected a few times. Don't worry, this doesn't mean there's a problem, so please bear with it.

Edited by deleted (Mon 01-Apr-13 11:52:25)

In reply to a post by kasg:

In reply to a post by Oldjim:

Hopefully you may be correct but I haven't seen any evidence of it as yet

Certainly several people have reported painless FTTC migrations in the past but perhaps I haven't seen any recently.

I had a painless FTTC migration from IDNET to Merula in Sept 2011, and an equally
painless migration from Merula to Plusnet in January.

Before that it was an equally painless migration from ADSL LLU NewNet, to FTTC IDNET.

What was a shambles, was the sign up and billing with Plusnet, took countless tickets to sort it out, finally straightened out at the end of February.

Edited by broadbandjockey (Mon 01-Apr-13 12:12:23)

In reply to a post by Edge_Effect:

You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best combination of stability and speed for your service.

I don't believe the 10-days applies to fibre, though others disagree. The first 48 hours are important, after that it's continuously monitored.

My reasons of thinking of moving to another service provider are due to decreasing connection speeds and BT don't want to do anything about it and I'm sick of talking to an Indian call centre that's not got a clue when it comes to deviating away from their scripted sheet of answers. When I first had Infinity installed I was connecting at the full 40mb available at the time with download speeds of 38, after about 3 months this decreased to 37, 12 months later it was down to 33 and now 2 half years on it now down to 25, they think anything above 12mb is acceptable. By switching providers I was hoping for New equipment, BT openreach engineer visit, resetting of the equipment at the exchange for the 10 day or 48hr line settlement and an added bonus some providers are now cheaper than BT. I'm currently on the 76mb package and to reduce this down to their 38mb package they want me to enter into another 18 months contract, not likely with the current situation.

Edited by deleted (Mon 01-Apr-13 13:00:49)

In reply to a post by kasg:

Certainly several people have reported painless FTTC migrations in the past but perhaps I haven't seen any recently.

Myself being one of them, from IDNet FTTC to Plusnet FTTC. No engineer visit needed.

In reply to a post by speedyrite:

I thought the problem was switching both voice & FTTC services from an LLU line AND wanting to keep the existing landline number for the voice service.

There can also be problems moving from SMPF (shared ADSL LLU) such as O2/Be if the landline is also with them on WLR.

That's because Plusnet do it in the wrong sequence .

They like to move the broadband first, then the landline about three weeks later. Which easily goes wrong, more with Be than O2 I think, because you aren't allowed to have their landline if you don't have their broadband. So the landline can get a Cease order on it from them making it impossible for Plusnet to take it over.

This will not be an issue with the OP's BT connection.

In reply to a post by Edge_Effect:

By switching providers I was hoping for New equipment, BT openreach engineer visit, resetting of the equipment at the exchange for the 10 day or 48hr line settlement and an added bonus some providers are now cheaper than BT.

The only new equipment will be the Plusnet-supplied router, which is unlikely to affect your speeds. With a bit of luck you will get a DLM reset, which will restart the training. In my experience Plusnet are pretty good at dealing with speed problems; I had one just under a month ago, Plusnet got an engineer sent out, everything was checked out, DLM reset and speeds have held up ever since, in fact the longest I have ever been on fast path.