Ah... unfortunately they're not at our main building here in Sheff. I'll pass that on to the people who deal with them, sorry about that.

Yes, the 19th August should be fine - as long as we order while the MAC is still valid it'll go through as specified.
I'm guessing you haven't signed up yet? Please (assuming you do) drop me a PM with your username or a ticket ID and we'll make sure the order's placed due for the 19th.

Hmm thanks for the informative reply.

To be fair it was one of those Live Chat Reps.. HOWEVER if I didn't get clarification or correct answer from the guys on these forums that Live rep would have cost plusnet a customer.

Anyway thanks for your reply. Eases my mind somewhat but also makes me think that I may stick with zen even if it is more expensive.

Thanks for your reply i'll probably order in the next week.

Ok another quick question. Lookslike i'll be going with Plusnet after all, anyway..

I'll use the Mac code provided to me from Zen with Plusnet the question being as I request an install date a month in advance will my service with zen still be active until the new service goes live?

Sorry for all the questions but been with zen so long i've lost track of what's what

It will still be live as long as you haven't given Zen 30 days notice!

I suggest you tell Zen what you are doing, and that you want broadband to continue until the migration occurs. That should avoid them ceasing the broadband earlier.

Again, something important re the phone. Is that with Zen, or BT, or where?

The reason that is important is that unless they have changed the system, PlusNet do not transfer both at the same time. (There are plus and minus points about that). Once I have your answer I can advise further, and also I expect orbrey will be keeping an eye on his thread (Mon-Fri). But basically if your phone is not with Zen you don't need to worry. If it is, then a bit of care is needed by PlusNet.

Hi not given Zen any notice only just requested a Mac code is all

I've emailed them requesting Broadband to remain active until my new service is active/migrated fully.

As for Phone it's with Talk Talk - I was reading Plusnet's site and i'm aware that the phone aspect would take 2 more weeks after the Fibre is migrated for the phone line also to be done.

I'll order with Plusnet tommorow making sure I go through Quidco for cashback

Edited by deleted (Fri 12-Jul-13 23:51:52)

Sounds like a plan . Good luck.

Thanks and again thanks for all the help.

Always got my 3G dongle as backup just in case Zen do cut it

PM sent.