Early termination fees?

How much will it cost to terminate the fibre broadband contract before expiry?

I am thinking of moving house. Unfortunately in few of the shortlisted addresses there is no fibreoptic broadband availability yet !!

http://www.plus.net/info2/legal/price_guide.html

Scroll down to Fibre early termination charges

P.S. first hit on Google for plusnet early termination fees

Edited by kasg (Mon 14-Oct-13 21:35:48)

In reply to a post by kasg:

http://www.plus.net/info2/legal/price_guide.html

Scroll down to Fibre early termination charges

P.S. first hit on Google for plusnet early termination fees

thanks mate...

according to that link my monthly early termination charge will be £ 5.75.

am i right in understanding that if i leave when 6 months left on my contract i should pay plusnet:

6 x 5.75 = £ 34.50

and if so does it include phone termination as well?

In reply to a post by abhijack:

am i right in understanding that if i leave when 6 months left on my contract i should pay plusnet:

6 x 5.75 = £ 34.50

and if so does it include phone termination as well?

That's right, as for the phone, it's probably on a monthly contract unless you have taken out Line Rental Saver, in which case there is normally no refund.

Edited by kasg (Mon 14-Oct-13 23:21:20)

In reply to a post by kasg:

In reply to a post by abhijack:

am i right in understanding that if i leave when 6 months left on my contract i should pay plusnet:

6 x 5.75 = £ 34.50

and if so does it include phone termination as well?

That's right, as for the phone, it's probably on a monthly contract unless you have taken out Line Rental Saver, in which case there is normally no refund.

Does this apply also?

"Phone early termination charges
13. Contracted phone packages (after 18th December 2012) are subject to a minimum period of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Talk service within this period (Excluding Line Rental Saver customers).

Plusnet Weekends £4.80...[etc. etc.]"

Uh uh?

13. Contracted phone packages (after 18th December 2012) are subject to a minimum period of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Talk service within this period (Excluding Line Rental Saver customers).

So it depends when he joined. Before 18/12/12 by the sound of it, as 6 months fibre outstanding if that was his contract not just an example.

i joined in january 2013....
planning to move by xmas...

well but in the termination charges there is no mention of with or without phone!!

You might be able to transfer the Plusnet broadband and phone package to the new address without penalty even if it necessitates a change to ADSL?

oh not adsl again mate.. that estimate is about 3 - 4 mbps!!
some areas i am looking at which doesnt have fibre has vm cable..

so i can have fast bb with them...basically i will have more choice of homes to look at it..
if the termination fee is less than £50/- i think its a reasonable trade off to having vm cable rather than adsl..

Edited by deleted (Tue 15-Oct-13 14:28:33)

In reply to a post by abhijack:

i joined in january 2013....
planning to move by xmas...

well but in the termination charges there is no mention of with or without phone!!

That's because you looked at the broadband termination charges. See the quote I gave earlier. The phone termination charges are lower down the page, that paragraph followed bt Table 3.6. Not applicable if you are on Line Rental Saver of course.

Don't forget the cessation fee of £30 on top of the remaining months of the contract.

Wouldn't up to 24Mbps ADSL2+ be any good then, dependant upon distance to the exchange (attenuation) ?

thanks..
i am on line rental saver...so it seems its not applicable... however as i paid for 1 year upfront would it apply for the last 6 months..

In reply to a post by chrisparr:

Don't forget the cessation fee of £30 on top of the remaining months of the contract.

i cant see that mentioned in the early broadband termination charges..
all it says is monthly charges..

and for me its table 1.10 as i joined before june 2013.
i.e £5.50 x no: of months left in contract.

cant see another cessation fee mentioned in the policy!!

well after all this if i find a property where fibre is available i wont have to do all these things..lets hope so....

Edited by deleted (Tue 15-Oct-13 19:18:40)

That's interesting, but not in a nice way.

It says it's an 18-month contract . That leaves open several questions as to what happens at the end of a 12-month LRS, including this one.

I assume you wouldn't want a PlusNet landline at your new place, if you have VM cable? If you did, I haven't checked but maybe a home move of the phone service is available within a second LRS.

I think if you have an 18 months contract for fibre + phone then you are also contracted for 18 months line rental with Plusnet. So if you paid for 12 months in advance for line rental (none of which can be refunded if you leave?) you may also be liable for early termination fees on the remaining 6 months.

Edited by 4M2 (Tue 15-Oct-13 19:27:56)

Table 2.9.

Unfortunately Openreach charge all ISPs for a complete cease of broadband at a premises. The actual charge an ISP raises on a customer varies, but the PN one is a typical figure.

If people do a House Move within a contract, like you might, that still means PN get charged, but because they keep the contracted customer they normally swallow the charge on ADSLx. On fibre I don't know what they do.

with vm cable i may still keep plusnet phone till phone contract expires although i dont use landline at all..

by the time of move i would have completed 12 months for which i have paid line rental saver..
so the interesting question is about the last 6 months!!

The question would arise as to whether or not there were any line installation charges.

I think you are going to have to wait until your new house is chosen, and then get involved with one of the reps that come here, rather than first-line support. Unless the answer is relevant to your choice of house, which I doubt. There are too many unknowns at this stage, not the least of which is the date of the move.

Edited by RobertoS (Tue 15-Oct-13 21:23:11)

In reply to a post by 4M2:

Wouldn't up to 24Mbps ADSL2+ be any good then...

Maybe, but from Plus.Net site they only offer up to 16 Mbps. Out of interest, why is that, someone, anyone ?

Saw a comment elsewhere suggesting PN was a second rate ISP as it doesn't offer up to 20 Mbps, but had not struck me that much...

However, notice a client with service from BT is getting 20 Mbps, so yes, in the ISP comparisons someone may do, it could matter.

Edited by deleted (Sun 20-Oct-13 21:10:23)

The technology, ADSL2+, does offer up to 24 Meg but ASA prevents all ISPs from advertising that. At least 10% of users must be able to reach, or exceed, the headline speed.

Thanks. Begs the question whether PN is providing it, given they only advertise up to 16...

No, not a serious accusation that users are being restricted, but I suppose they could be

{ goes off for some food, and may consult TBB map to see if any PN users get 18-20 Mbps... }

http://www.xilo.net/adsl_broadband/#pro - LLU and 21CN = 24Mbps - perhaps if I migrated to Plusnet from uno I might get 16Mbps rather than a 13Mbps sync on a 37dB attenuation LOL!

Well, you only have to find 1 user getting > 20 Meg to see they are not capping it ... unless you go in for conspiracy theories

EE (also BTw based) also advertise 'up to 16 Meg', but I'm getting 20 Meg. Q.E.D.

And if you don't you can report them to ASA for breaking the rules.

Madasafish BB was advertised as up to 6Mb didn't bother me at the time as my local exchange is a long long way away.

Will this one do, from a Plusnet connection.

[IMG]http://i84.photobucket.com/albums/k19/dino66uk/bttes...[/IMG]

In reply to a post by ultra:

Thanks. Begs the question whether PN is providing it, given they only advertise up to 16...

So does pretty much everybody else. It was one of Ofcom's daftest rulings ever and has been discussed here at great length. "Up to" used to mean "up to", now it doesn't, because it's not allowed to. I concede that "up to 24Mbps" should not have been allowed as the maximum possible download speed is about 21Mbps, but it makes no difference to someone whose line is only capable of 2Mbps whether the service is advertised as "up to 16" or "up to 21".

Edited by kasg (Mon 21-Oct-13 13:01:25)

And working back from the IP Profile, that's a 24Mbps connection .

It's very odd the way Plusnet explain it here: http://www.plus.net/support/broadband/speed_guide/sp... "Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed."

And then they say: "ADSL2+ offers speeds up to 16Mb"

In reply to a post by 4M2:

And then they say: "ADSL2+ offers speeds up to 16Mb"

I know, it's mad, they are not even allowed to tell the truth any more!

In reply to a post by kasg:

In reply to a post by 4M2:

And then they say: "ADSL2+ offers speeds up to 16Mb"

I know, it's mad, they are not even allowed to tell the truth any more!

And to compound the problem they also say here http://www.plus.net/support/broadband/speed_guide/ad... "ADSL2+ is type of broadband supplied over BTs '21CN' network. It offers download speeds 'up to' 16Mb."

Perhaps in the FAQ they could have explained the speed potentials a little more thoroughly?

In reply to a post by kasg:

one of Ofcom's daftest rulings ever and has been discussed here at great length.

A lot gets discussed here (at length). Have to admit the previous discussions wrt Plus.Net, Ofcom, or ASA slipped by me. Glad to have it clarified

Still feel I get value for money so can ignore the buffoon (suggesting PN second rate). PN may not be perfect, all the time, for everyone, but has generally kept me happy.

Sync is 24104 kbps , I am reasonably close to the exchange.

Oh they provide it alright - Here is my parents speedtest.

I have seen them download at 18.3meg before

Thanks. That's excellent!