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ISP Representative chrisparr
(isp) Tue 15-Oct-13 15:06:00
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Re: Early termination fees?


[re: deleted] [link to this post]
 
Don't forget the cessation fee of £30 on top of the remaining months of the contract.

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 4M2
(knowledge is power) Tue 15-Oct-13 15:13:53
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Re: Early termination fees?


[re: deleted] [link to this post]
 
Wouldn't up to 24Mbps ADSL2+ be any good then, dependant upon distance to the exchange (attenuation) ?
Standard User deleted
(deleted) Tue 15-Oct-13 19:08:31
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Re: Early termination fees?


[re: RobertoS] [link to this post]
 
thanks..
i am on line rental saver...so it seems its not applicable... however as i paid for 1 year upfront would it apply for the last 6 months..


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Standard User deleted
(deleted) Tue 15-Oct-13 19:16:33
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Re: Early termination fees?


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
Don't forget the cessation fee of £30 on top of the remaining months of the contract.


i cant see that mentioned in the early broadband termination charges..
all it says is monthly charges..

and for me its table 1.10 as i joined before june 2013.
i.e £5.50 x no: of months left in contract.

cant see another cessation fee mentioned in the policy!!

well after all this if i find a property where fibre is available i wont have to do all these things..lets hope so....

Edited by deleted (Tue 15-Oct-13 19:18:40)

Standard User RobertoS
(sensei) Tue 15-Oct-13 19:20:57
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Re: Early termination fees?


[re: deleted] [link to this post]
 
That's interesting, but not in a nice way.

It says it's an 18-month contract frown. That leaves open several questions as to what happens at the end of a 12-month LRS, including this one.

I assume you wouldn't want a PlusNet landline at your new place, if you have VM cable? If you did, I haven't checked but maybe a home move of the phone service is available within a second LRS.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User 4M2
(knowledge is power) Tue 15-Oct-13 19:26:57
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Re: Early termination fees?


[re: deleted] [link to this post]
 
I think if you have an 18 months contract for fibre + phone then you are also contracted for 18 months line rental with Plusnet. So if you paid for 12 months in advance for line rental (none of which can be refunded if you leave?) you may also be liable for early termination fees on the remaining 6 months.

Edited by 4M2 (Tue 15-Oct-13 19:27:56)

Standard User RobertoS
(sensei) Tue 15-Oct-13 19:41:17
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Re: Early termination fees?


[re: deleted] [link to this post]
 
Table 2.9.

Unfortunately Openreach charge all ISPs for a complete cease of broadband at a premises. The actual charge an ISP raises on a customer varies, but the PN one is a typical figure.

If people do a House Move within a contract, like you might, that still means PN get charged, but because they keep the contracted customer they normally swallow the charge on ADSLx. On fibre I don't know what they do.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User deleted
(deleted) Tue 15-Oct-13 20:35:19
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Re: Early termination fees?


[re: RobertoS] [link to this post]
 
with vm cable i may still keep plusnet phone till phone contract expires although i dont use landline at all..
Standard User deleted
(deleted) Tue 15-Oct-13 20:37:26
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Re: Early termination fees?


[re: 4M2] [link to this post]
 
by the time of move i would have completed 12 months for which i have paid line rental saver..
so the interesting question is about the last 6 months!!
Standard User RobertoS
(sensei) Tue 15-Oct-13 21:22:11
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Re: Early termination fees?


[re: deleted] [link to this post]
 
The question would arise as to whether or not there were any line installation charges.

I think you are going to have to wait until your new house is chosen, and then get involved with one of the reps that come here, rather than first-line support. Unless the answer is relevant to your choice of house, which I doubt. There are too many unknowns at this stage, not the least of which is the date of the move.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Tue 15-Oct-13 21:23:11)

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