Can Plusnet change FTTC DLM settings?

On FTTC there are from what I gather some profiles that the ISP can choose usually 'speed' or 'stable'.

As referenced in this thread: http://forums.thinkbroadband.com/zen/4252007-fttc-la...

As most ISP's seem to provision on 'stable' I've tried asking Plusnet to if they can change that only to get a response saying they have no idea where I would have got this 'speed' profile info from and so couldn't do it.

They also mentioned that only VM were capable of giving me more speed than my telephone line was capable of which I though was odd. I want this more for latency than speed and never mentioned VM in my email to them.

Anyone else had any better luck?

http://www.thinkbroadband.com/news/5929-reminder-abo...

And if they bother to read the Openreach documentation they will find it in there

Thanks
I've sent them that link aswell as this one:

http://www.openreach.co.uk/orpg/home/products/super-...

In reply to a post by huwwatkins:

I want this more for latency than speed

The descriptions of the three profiles only mention speed, not latency.

Edited by kasg (Thu 14-Nov-13 13:46:39)

Speed can be defined in many ways From what I gather the speed is likely to be from not introducing interleaving/ banding etc. Which should help with latency.

In all three modes the system will tune the connection, setting fast or interleaved mode for error correction and once in interleave mode vary the depth of interleaving, the deeper the interleave the more tolerant the line is to errors at the expense of increasing latency and some throughput speed.

Edited by deleted (Thu 14-Nov-13 13:52:54)

I'm really sorry that this has been the case. I will be feeding this back as we can place a modify order to move you onto different types, as you have mentioned. If you have the ticket reference number that you could post, I'll get the necessary changes sorted for you.

In the meantime, I'll get the issue of our Support Team looked into internally.

In reply to a post by MrSaffron:

http://www.thinkbroadband.com/news/5929-reminder-abo...

And if they bother to read the Openreach documentation they will find it in there

I've read that documentation and despite what it says, I've never seen a 'speed' profile in Wholesale's provisioning systems, only these ones.

Unless I'm mistaken, we provision customers on 'Standard' by default. I'm sure Chris will correct me if I'm wrong.

Rgds,

I can't find the reference, but Zen discovered that BT Openreach and BT Wholesale call the three profiles by different names when they moved the first tranche of their FTTC customers to their own backhaul network.

BT Openreach Speed = BT Wholesale Standard
BT Openreach Standard = BT Wholesale Stable
BT Openreach Stable = BT Wholesale Super Stable


Zen had everyone provisioned on BT Wholesale Standard when all FTTC customers were on BT Wholesale WBMC. They moved customers to the Zen network on BT Openreach Standard, and had complaints. Eventually, they realised the different descriptions and moved their own network customers to BT Openreach Speed.

This post probably explains http://community.plus.net/forum/index.php/topic,1201...

Just to clarify:

BT Wholesale 'Standard' = Openreach 'Speed'
BT Wholesale 'Stable' = Openreach 'Standard'
BT Wholesale 'Super Stable' = Openreach 'Stable'

I hope that makes sense!

So to answer the OP, you're already on the speediest of the three profiles (although admittedly that doesn't justify the support agent's lack of awareness).

Edit: Oh and thanks for the clarification.

Rgds,

Edited by deleted (Thu 14-Nov-13 22:17:20)

Thanks for the replies Good to know Plusnet provision on speed(standard) by default. The ticket number just in case you still wanted a quick look is 77074043.

Thanks