I have decided to STAY rather than Leave

After my cab was enabled on saturday morning I have made the decision to stay with plusnet and sign up to their unlimited fttc deal. It has cost me £25 install and £22'ish a month on the unlimited usage deal.

Nevertheless I contacted them on saturday and asked for a refund concerning my termination charge of £17.34.

My install date is 24/12/13 so early xmas prezzie for me considering I have been waiting nearly three years and staved off the dark side concerning VM.

I am now in the process of dropping my 500av homeplugs for some external grade cat5e cable to go around the front of my house. This will also benefit my WHS and HD Video streaming from my VU+ & TM Nano.

The option of moving house without having to terminate the contract was a big yes for me considering my house is on the market.

I would like to say thank you to Reece who contact me last week and offered to apologise on behalf of his colleagues concerning their dismissive manner.

Edited by Stanman_24 (Mon 16-Dec-13 14:06:19)

In reply to a post by Stanman_24:

My install date is 24/12/13 so early xmas prezzie for me considering I have been waiting nearly three years and staved off the dark side concerning VM.

I am sorry to tell u bad news that it won't be Dec 24th because Openreach isn't working on xmas eve. I remember my friend Bev in 2011 that she order Plusnet FTTC somewhere in December 2011 and her installation date was 24th Dec 2011 but she never get any openreach engineer and she phone up plusnet and they say to her the order for December 24th 2011 will be 9th January 2012 because of xmas period as BT rejected her planned date. She was disappointed with no FTTC for 2 weeks.

So, beware of no Openreach over xmas period.

Edited by adslmax (Mon 16-Dec-13 14:14:27)

HMM any Plusnet CS want to confirm this considering they have to give me 7 days notice for change of appointment

Edited by Stanman_24 (Mon 16-Dec-13 14:14:24)

I rather u go to plusnet community forum and ask the staff are openreach working on xmas eve for fttc iinstallation and I am sure they will tell you when is the cut off period for no openreach over xmas holiday.

Edited by adslmax (Mon 16-Dec-13 14:22:57)

In reply to a post by adslmax:

I rather u go to plusnet community forum and ask the staff are openreach working on xmas eve for fttc iinstallation and I am sure they will tell you when is the cut off period for no openreach over xmas holiday.

I have added a thread on that forum

U have posted on the wrong dept. Should be on this page here: http://community.plus.net/forum/index.php/board,3.0....

Because this page the staff will checked with supplier end of installation date. The accounts and billing dept will know nothing.

Edited by adslmax (Mon 16-Dec-13 14:45:08)

So, beware of no Openreach over xmas period.

That actually depends on the area.

@Stanman_24 want to drop me a message with the account username and I'll check for you.

He already posted here: http://community.plus.net/forum/index.php/topic,1213...

looks like it has been confirmed on 24th

In reply to a post by Stanman_24:

looks like it has been confirmed on 24th

Well remember to leave a few carrots out for Openreach's reindeer , as it is Xmas eve,... not forgetting the 'OR' Elves...... they like do like a hot mince pie !

I am not holding my breath, if I were the engineer I would rather be somewhere else xmas eve pm.
I am guessing it will be a subcontractor.

Just states they have to give me 7 days notice if the engineer needs to rebook.

I won't let any subcontractor in my house for FTTC. I heard they are awful doing the job and not a professional job. I rather to booked a proper qualified openreach engineer to have my top quality fttc connection. The subcontractor also are NOT allow to open the FTTC cabinet. Only BT Engineer do have the key for this cabinet door.

Edited by adslmax (Mon 16-Dec-13 16:33:54)

In reply to a post by Stanman_24:

Just states they have to give me 7 days notice if the engineer needs to rebook.

Hopefully you'll be OK but Openreach no-shows are very common on any day.

In reply to a post by adslmax:

I won't let any subcontractor in my house for FTTC.

You may have a long wait for FTTC then, as you don't get to choose who installs it.

In reply to a post by kasg:

You may have a long wait for FTTC then, as you don't get to choose who installs it.

That's fine, as long I can wait for a proper BT Engineer.

In reply to a post by adslmax:

That's fine, as long I can wait for a proper BT Engineer.

If an Openreach subcontractor turns up at your property to install FTTC and you refuse access you may get charged and the ISP may refuse to arrange another appointment. You cannot pick and choose who does the job. If a subcontractor makes a mess of the installation then sure, you can contact your ISP to get it rectified, but there is no guarantee you wont get another subcontractor to try to fix it.

In reply to a post by adslmax:

The subcontractor also are NOT allow to open the FTTC cabinet. Only BT Engineer do have the key for this cabinet door.

Openreach FTTC installers do not have access to the FTTC cabinet.

FTTC installations are seen as the easiest jobs (as copper already connected) by Openreach and therefore are always allocated to sub contractor labour first. In fact it is becoming increasing rare that any provisioning job is done by direct labour as they are normally focused on assurance/ repair tasks (vicious circle at times).

I had a sub-contractor install my FTTC faceplate, this also included him climbing into my loft and doing some re-wiring so that I had a proper master socket. No complaints here.

In reply to a post by adslmax:

That's fine, as long I can wait for a proper BT Engineer.

I doubt that somehow

You'll be emailing the CEO within moments demanding special treatment. (Which you won't get, as no-one in Openreach can give you any special privileges else it risks them getting a slap from Ofcom, and Plusnet cannot demand a native Openreach installer).

Unless you're having your socket moved it makes no odds anyways, all should be fine.

My own install was done by a Kellys guy. He really didn't have that much to do and was in and out in no time.

Edited by deleted (Mon 16-Dec-13 17:53:02)

mine is pish

mastersocket on front wall of house and no extensions

simple case of removing the openreach adsl face plate

I will do the cabling / internal network myself

I should of have been given option of self install in all honesty

Come 31 Dec you probably could have done. Depending how quickly Plusnet incorporate it into their ordering system.

Ah - maybe a few months into 2014 .

i had a provisional date of 24th dec, but was confirmed as 3rd jan.

disappointing as i could easily have done the faceplate swap myself in 5 mins

Feck am I waiting that long

3 years is enough

My speed estimate is 80/20 and I am around 150-170m from cab

Be interesting to see how my 7800n handles the speed via ewan

In reply to a post by adslmax:

In reply to a post by kasg:

You may have a long wait for FTTC then, as you don't get to choose who installs it.

That's fine, as long I can wait for a proper BT Engineer.

yet you not happy waiting now.

In reply to a post by RobertoS:

Come 31 Dec you probably could have done. Depending how quickly Plusnet incorporate it into their ordering system.

Ah - maybe a few months into 2014 .

Plusnet may well want to qualify a CPE before they start dishing out PCP-only installs.

Just wait for the self installs. The you can cock it up all by yourself!

Stanman_24 - did BT Openreach engineer turn up today to install FTTC today?

yes but speeds are slower than adsl2+

http://www.thinkbroadband.com/speedtest/results.html...

Blimey. So sorry to hear it. What did BT Speedtest say of your ip profile rate and also check your plusnet current line speed? That's awful speed (it sound like it not FTTC at all) What are your BT estimate speed for FTTC?

Can see they put u on 80/20. Because your upload speed & ping was spot on

Edited by adslmax (Tue 24-Dec-13 15:12:49)

In reply to a post by Stanman_24:

yes but speeds are slower than adsl2+

http://www.thinkbroadband.com/speedtest/results.html...

Looks like you're stuck on the same Plusnet profile to me and they haven't updated their rate limit yet.

What does https://portal.plus.net/my.html?action=data_transfer... say?

Telephone number:
0121722****
Phone exchange:
SHELDON
Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-14 08:59:16
Current line speed:
77.4 Mb

In reply to a post by Stanman_24:

yes but speeds are slower than adsl2+

http://www.thinkbroadband.com/speedtest/results.html...

Good to see it's been sorted for you just in time for X'Mas Day

http://community.plus.net/forum/index.php/topic,1213...

AFK for two days or so from tomorrow morning

I see it was stuck but they sorted it for you. Goodo!

Stanman24 - Very good and very pleased for you mate. Enjoy your superfast fibre. Glad Dave had sorted it out for you at Plusnet end.