I am not holding my breath, if I were the engineer I would rather be somewhere else xmas eve pm.
I am guessing it will be a subcontractor.

Just states they have to give me 7 days notice if the engineer needs to rebook.

I won't let any subcontractor in my house for FTTC. I heard they are awful doing the job and not a professional job. I rather to booked a proper qualified openreach engineer to have my top quality fttc connection. The subcontractor also are NOT allow to open the FTTC cabinet. Only BT Engineer do have the key for this cabinet door.

Edited by adslmax (Mon 16-Dec-13 16:33:54)

In reply to a post by Stanman_24:

Just states they have to give me 7 days notice if the engineer needs to rebook.

Hopefully you'll be OK but Openreach no-shows are very common on any day.

In reply to a post by adslmax:

I won't let any subcontractor in my house for FTTC.

You may have a long wait for FTTC then, as you don't get to choose who installs it.

In reply to a post by kasg:

You may have a long wait for FTTC then, as you don't get to choose who installs it.

That's fine, as long I can wait for a proper BT Engineer.

In reply to a post by adslmax:

That's fine, as long I can wait for a proper BT Engineer.

If an Openreach subcontractor turns up at your property to install FTTC and you refuse access you may get charged and the ISP may refuse to arrange another appointment. You cannot pick and choose who does the job. If a subcontractor makes a mess of the installation then sure, you can contact your ISP to get it rectified, but there is no guarantee you wont get another subcontractor to try to fix it.

In reply to a post by adslmax:

The subcontractor also are NOT allow to open the FTTC cabinet. Only BT Engineer do have the key for this cabinet door.

Openreach FTTC installers do not have access to the FTTC cabinet.

FTTC installations are seen as the easiest jobs (as copper already connected) by Openreach and therefore are always allocated to sub contractor labour first. In fact it is becoming increasing rare that any provisioning job is done by direct labour as they are normally focused on assurance/ repair tasks (vicious circle at times).

I had a sub-contractor install my FTTC faceplate, this also included him climbing into my loft and doing some re-wiring so that I had a proper master socket. No complaints here.

In reply to a post by adslmax:

That's fine, as long I can wait for a proper BT Engineer.

I doubt that somehow

You'll be emailing the CEO within moments demanding special treatment. (Which you won't get, as no-one in Openreach can give you any special privileges else it risks them getting a slap from Ofcom, and Plusnet cannot demand a native Openreach installer).

Unless you're having your socket moved it makes no odds anyways, all should be fine.

My own install was done by a Kellys guy. He really didn't have that much to do and was in and out in no time.

Edited by deleted (Mon 16-Dec-13 17:53:02)