Line speed email

Having just past the 14 days as a customer I got an email saying Current line speed:is 7.15 Mb, which seems much higher than the 1-1.5M the speed checkers show and the modem is showing - and considering the estimate of 0.5M (which I am sure was marked down from BT suggestion to cover themselves) and what the neighbours are suggesting - The Members centre is also showing 7.15M 24 hours later.

Could this discrepancy be related to failed speed tests from plusnet site, or does anyone have any other suggestions - just curious as I doubt speed can get much higher this far from exchange

Post a speed test http://www.thinkbroadband.com/speedtest.html link

Probably the members centre is showing a default value (7.15 Mbps is the maximum speed of a BT Wholesale ADSL product), ADSL2+ is of course faster on short lines.

What are your current router stats & what exchange?

Hi

First go (it is going by wifi since router is in cupboard under stairs) Second go with power saving off

sounds sensible

Link Information

Uptime: 1 day, 0:45:02
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,344
Output Power (Up/Down) [dBm]: 12.3 / 15.9
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 9.0 / 5.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 63 / -
FEC Errors (Up/Down): 339 / 65,002
CRC Errors (Up/Down): 31 / 89
HEC Errors (Up/Down): - / 193

exchange - Biggleswade

Okay ignore the web portal stuff.

You have a very very long line and the 1.3 Meg is about the best you will get

Thanks,

that is about what I thought (and I suspect very little chance of fibre for a a while, but since they want to build another 1000+ houses around here it may be a bit better than slim, breath isn't being held though)

There is a test that that tells you the IP Profile set by BT Wholesale. The Plusnet Line speed is supposed to be automatically set to just below that. The system that does that setting often fails.

As long as the Plusnet one is only just below the BTW one, or higher as yours is, there is no real need to worry.

To find the BTW one you go in two stages.

1) Run the BT Wholesale Performance Test, ignoring all the red instructions which are there to make sure the actual speed test result is valid.

2) Note the latency value on the results page if it matters to you. Then click the Further diagnostics button near the bottom. It will ask for your phone number. When you give it that, it will return a more detailed results page.

Your IP Profile is shown in the downstream text box.

It's not been a problem for me

The Community forum.

I'd also like to know if that diagnostic test reports the IP Profile for upload.

To which the short answer is ...?

Interestingly BT says Download Speed 1.22 Mbps - IP Profile for your line is - 3.87 Mbps -

Any chance of a copy and paste of the full contents of the text box?

Edited by RobertoS (Wed 12-Feb-14 18:06:46)

The full response would be good as it would answer this:

In reply to a post by jelv:

I'd also like to know if that diagnostic test reports the IP Profile for upload.

Only if he also gives us the upload text box contents.

Sorry got distracted by non-computer things that evening and It would help if I had used right telephone number when doing diagnostics

Re-running it comes as

Download speed achieved during the test was - 1.15 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.18 Mbps

Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps