Neighbour wants FTTC with Plusnet

Our next door neighbour has been looking in to getting FTTC and we suggested she tries PlusNet. She investigated this but was told that PlusNet FTTC was not available in the area despite the fact we have it.

Anyone suggest why she was told this given that we are right next door to each other?

What does the BT wholesale checker say for the two properties, i.e full address or telephone number. Two properties need not be connected to the same cabinet

Next door's telephone number gives

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

Thinking about it they are with Sky so that might be the issue. If you use the postcode checker it gives

Featured Products
 

Downstream Line Rate(Mbps)
 

Upstream Line Rate(Mbps)
 

Downstream Range(Mbps)
 

Availability Date
 
WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available 
ADSL Max Up to 4 -- 3 to 7 Available 
WBC Fixed Rate  2  -- -- Available 
Fixed Rate  2  -- -- Available

You are correct that a Sky number will not show up.

But do not use the postcode checker. A postcode can be served by more than one cabinet and the postcode checker can't handle that. You must use the address checker option, as MrSaffron requested .

Edit: Also, do yours as well. As he suggested. It could be your cabinet is full, which will be why he asked for that.

Edited by RobertoS (Sun 27-Apr-14 22:37:38)

Our current connection is about 74 down and 17 up.

Our Number quotes this:

Telephone Number 01908XXXXXX on Exchange MILTON KEYNES is served by Cabinet 51 
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High
Low
High
Low
FTTC Range A (Clean) 80 77 20 19.9 -- Available 
FTTC Range B (Impacted) 80 67.3 20 17.9 -- Available 
  
WBC ADSL 2+ Up to 6 -- 4 to 8 Available 
ADSL Max Up to 5 -- 3.5 to 7.5 Available 
WBC Fixed Rate  2  -- -- Available 
Fixed Rate  2  -- -- Available 
Other Offerings 
Fibre Multicast -- -- -- Available

So what does the address checker say for her?

Including the top line - Cab no.?

You've twice been asked what http://www.dslchecker.bt.com/adsl/ADSLChecker.Addres... says for your neighbour. If you don't post the information people request I don't see how people can help (or the point of you posting requesting help).

Apologies

Address on Exchange MILTON KEYNES is served by Cabinet 51
Featured Products
Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High
Low
High
Low
FTTC Range A (Clean) 80 79.9 20 19.9 -- 14-May-14
FTTC Range B (Impacted) 80 71.8 20 17.9 -- 14-May-14
WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available
WBC ADSL 2+ Annex M Up to 5 Up to 1 3 to 7.5 Available
ADSL Max Up to 4 -- 2.5 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- 14-May-14

I guess the cabinet in temporarily out of capacity

Is that the same cabinet number as you are on? If it is then capacity is almost certainly the reason.

Yes, 51.

D'oh - should have looked back through the earlier posts!

Specifically scheduled to be sorted on 14 May . (I know you realise that, the poster may not).

In reply to a post by jelv:

If it is then capacity is almost certainly the reason.

I would have also expected to show an availability date of May 14th for the OP own line checks, but it would appear his own line appears to show it available now.

We do see weird things like all the time, I would agree capacity is the blame, though I would also put some weird database issues in the mix too.

I don't want to assume whether this might be capacity or a records issue without seeing the details relating to this.

ConorMK feel free to PM me with the details or advise your neighbour to do so if they can.

Adam