Just gone live, wrong speed?

Just migrated in today from BT Infinity, everything working, Static IP etc, but I'm on a 40 Mbps profile, as my unlocked modem reports:

Max:	Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer:	0, Upstream rate = 9486 Kbps, Downstream rate = 39998 Kbps

Whereas yesterday I was getting:

Max:	Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer:	0, Upstream rate = 9739 Kbps, Downstream rate = 53695 Kbps

Any tips on how I should raise this with PN ?

I've raised a question on the portal and got a reference. It seems to think I might have to wait 32 hours for a reply :-/

Make a post on the community forums for faster service(hopefully).

In reply to a post by Spud2003:

Make a post on the community forums for faster service(hopefully).

Thanks !

In reply to a post by pcoventry76:

I did just the same when my speed dropped I got a reply back within about 36 hours. However can always call them

True, thanks. Seems it might be this weeks gremlin judging from the community forum board.

Although you were on 55Mbps+, what was/is your estimate on the BT Wholesale website. If that is under 40Mbps the daft system provisions on 40/10.

In reply to a post by RobertoS:

Although you were on 55Mbps+, what was/is your estimate on the BT Wholesale website. If that is under 40Mbps the daft system provisions on 40/10.

The PN system failed to give me an estimate, and a button "continue anyway" when I ordered. The BT wholesale site ranges from 55 to 38 (clean) or 47 to 25 (impacted). The old site said 46.
So I've got a ticket open - sounds like a few people affected.

Fingers crossed re sync tomorrow.

In reply to a post by pcoventry76:

I have found that resyncs have no real effect. FTTC seems to adjust itself. I am seeing some red on my graph which I assume is auth. But not sure if this is the OR modem rebooting or the PN one playing up

My line profile keeps dropping on the portal but my speed is changing when i test it.

So the re sync might not happen, as I said i've found no benefit as of yet to a power reboot at my end.

Mine reconnected overnight, back to what I had with BT. I have an unlocked HG612 so can see the stats, and it also reports its uptime (power) and sync uptime. Mine are pretty much both the same, as I force power cycled everything early this morning.

Interleaving is off currently, something I got last summer in good weather. Gives me about 2megabit/sec speed improvement - in my sig is the last BT speedtest (48meg) and this mornings PN test (50meg) here on tbb.

welcome aboard

In reply to a post by Chrysalis:

welcome aboard

Thanks.

@ jchamier welcome abroad to plusnet next tuesday. Good luck