connection gone down

Seems my connection has gone down and the support queue is showing 34.95 calls waiting. Any ideas what's going on?

Mine went down too.
Router showing Authentication Failure

Power cycled router, and have now re-connected.

Edited by deleted (Wed 17-Sep-14 18:26:02)

Just tried mine and am getting a 172 ip address.

Same here, lost it at about 18.00. The support line is saying there has been a "major servIce incident" but there's nothing on the status page about it yet.

Ok found this http://usertools.plus.net/status/archive/1410974685.htm

Edited by kasg (Wed 17-Sep-14 18:38:42)

172 on the LAN side?
Is your router not getting an external IP?

Probably radius server gone down

I normally have a fixed ip starting 81 but atm it's 172

Ah OK. I see

Customer service stats now say there's 172 calls waiting! :|

In reply to a post by ConorMK:

Customer service stats now say there's 172 calls waiting! :|

I should have thought the major incident message would be enough to put most people off.

Mine has been down for about half an hour, Harpenden. Seems like a big problem.

Phone lines are full, the fault checker is failing and the status page shows nothing. Hmm, bit disappointing really!

When I rang I got the message and was cut off so didn't get the choice to queue

I have just been reconnected. Got my 81 address back

Meanwhile, over on the Community forum, Linn Karstrom has just posted:

Can we please request that you power down your routers/modems and not attempt to re-connect for another 1-2 hours? We'll post updates to the service status as soon as we have any.

Good advice via Twitter from ThinkBroadband (as always...)

Large volume of PlusNet customers with no broadband http://usertools.plus.net/status/archive/1410974685.htm � Advice switch router off, go have dinner and switch back on.

Problem is, I suspect there's a good few people who can't eat dinner without the internet...

Lost connection at 18:00 and just got connected back. Not amused.

I couldn't get back on last time I tried. Using mobile hotspot at the moment.

I've just got reconnected too

These are the errors I found in my router's system log...

Sep 17 17:05:57 daemon pppd[1451]: Doing disconnect
Sep 17 17:06:00 daemon pppd[1451]: PPP: Start to connect ...
Sep 17 17:06:00 daemon pppd[1451]: PPP server detected.
Sep 17 17:06:00 daemon pppd[1451]: PPP session established.
Sep 17 17:06:00 daemon pppd[1451]: Using interface pppewan_1
Sep 17 17:06:00 daemon pppd[1451]: Connect: ppp_ewan_1 <--> eth0
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MTU to 1500.
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:00 daemon pppd[1451]: PPP LCP UP.
Sep 17 17:06:30 daemon pppd[1451]: Remote message: CHAP authentication failure, unit 5806
Sep 17 17:06:30 daemon pppd[1451]: CHAP authentication failed
Sep 17 17:06:30 daemon pppd[1451]: Couldn't increase MTU to 1500.
Sep 17 17:06:30 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:30 daemon pppd[1451]: User name and password authentication failed.
Sep 17 17:06:36 daemon pppd[1451]: Connection terminated.

Sep 17 17:06:36 daemon pppd[1451]: Doing disconnect
Sep 17 17:06:39 daemon pppd[1451]: PPP: Start to connect ...

...looping for over three and a half hours at which point everything was back to normal.

Times above are GMT. The problem started at 17:58 BST, and ended at 21:41 BST.

Edited by deleted (Thu 18-Sep-14 16:08:39)