Mine has been down for about half an hour, Harpenden. Seems like a big problem.

Phone lines are full, the fault checker is failing and the status page shows nothing. Hmm, bit disappointing really!

When I rang I got the message and was cut off so didn't get the choice to queue

I have just been reconnected. Got my 81 address back

Meanwhile, over on the Community forum, Linn Karstrom has just posted:

Can we please request that you power down your routers/modems and not attempt to re-connect for another 1-2 hours? We'll post updates to the service status as soon as we have any.

Good advice via Twitter from ThinkBroadband (as always...)

Large volume of PlusNet customers with no broadband http://usertools.plus.net/status/archive/1410974685.htm � Advice switch router off, go have dinner and switch back on.

Problem is, I suspect there's a good few people who can't eat dinner without the internet...

Lost connection at 18:00 and just got connected back. Not amused.

I couldn't get back on last time I tried. Using mobile hotspot at the moment.

I've just got reconnected too

These are the errors I found in my router's system log...

Sep 17 17:05:57 daemon pppd[1451]: Doing disconnect
Sep 17 17:06:00 daemon pppd[1451]: PPP: Start to connect ...
Sep 17 17:06:00 daemon pppd[1451]: PPP server detected.
Sep 17 17:06:00 daemon pppd[1451]: PPP session established.
Sep 17 17:06:00 daemon pppd[1451]: Using interface pppewan_1
Sep 17 17:06:00 daemon pppd[1451]: Connect: ppp_ewan_1 <--> eth0
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MTU to 1500.
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:00 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:00 daemon pppd[1451]: PPP LCP UP.
Sep 17 17:06:30 daemon pppd[1451]: Remote message: CHAP authentication failure, unit 5806
Sep 17 17:06:30 daemon pppd[1451]: CHAP authentication failed
Sep 17 17:06:30 daemon pppd[1451]: Couldn't increase MTU to 1500.
Sep 17 17:06:30 daemon pppd[1451]: Couldn't increase MRU to 1500
Sep 17 17:06:30 daemon pppd[1451]: User name and password authentication failed.
Sep 17 17:06:36 daemon pppd[1451]: Connection terminated.

Sep 17 17:06:36 daemon pppd[1451]: Doing disconnect
Sep 17 17:06:39 daemon pppd[1451]: PPP: Start to connect ...

...looping for over three and a half hours at which point everything was back to normal.

Times above are GMT. The problem started at 17:58 BST, and ended at 21:41 BST.

Edited by deleted (Thu 18-Sep-14 16:08:39)