Anyone else lost their connection?

Anyone else lost their connection? Mine went about 10am along with several other people I know in town. Tried 3 different modems just to make sure it isn't me. Noticed that I have a totally different IP Address than normal even though I paid for a static one.

EDIT: a phonecall to Plusnet has a recorded message about a major service outage!

Edited by WelshWArrior (Sun 30-Nov-14 12:43:26)

And it's back!

However, I must say I got loads more done this morning than I would on a typical Sunday morning, so perhaps it should do this every week!

T.

Yes, this is what it says on their website, it is a pity that they do not give more details. I do wonder why this information is not available.

Still, one new modern invention are (Android) mobile phone hotspots. Really easy to get to work, unlike the bluetooth facility on my Symbian phone.


"
30/11/2014 @ 10:38

Earlier this morning we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.

Our network engineers are currently investigating this.

If you are struggling , to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet. If you continue to have trouble connecting try the following link which you can access from your mobile phone - http://www.plus.net/reconnect


We'll provide another update later this afternoon.

Apologies for the inconvenience.

Kind regards,

Luke Sanderson
Customer Relations"

hahaha me too - the wife's been nagging me for days to give her a hand tidying the house. I had no excuse not to this morning!!!

The plusnet forums will be going into meltdown.
Make you wonder how most of the posters would manage in something really catastrophic happened in their lives.

True.

I must admit, I did miss it. But my only real concern was: "Is it everyone, or just me?" I did phone the service line, but when I got the recorded message about a major outage, I was actually pleased, as it meant I wouldn't be spending the afternoon switching routers, and having to go through the ticketing wizard, to prove it wasn't my kit.

When I knew it was everyone - or a lot of people, anyway - I thought: "Fine, it's back when it's back."

T.

From the usage graphs it looks like 200k-240k users disconnected. Looks like most of the bng series gateways again . The rest OK.

In reply to a post by RobertoS:

From the usage graphs it looks like 200k-240k users disconnected. Looks like most of the bng series gateways again . The rest OK.

Quite. Yet they keep deploying them.

We lost it as well for about half an hour. In the recorded message it stated that it was a major outage and that call times were about 45 minutes. I left the call connected for 37 minutes with no answer then noticed it was back.

We live in an are where voice calls on a mobile are often dropped and 3G is useless (this does not stop our mobile provider trying to sell us a 4G phone) so following their advice of checking out their website was impossible.

More and more I notice help and diagnostic systems tell you to connect to the internet for more information. This is particularly annoying when it is a connection problem you are trying to find out more about.

From my BQM it looks like I was down from about 1030 to 1245. I was out the whole time so didn't know about it until I saw this.

Edited by kasg (Sun 30-Nov-14 17:33:05)

That was about the duration for me too. Tried reconnecting several times, in hopes of being assigned a different gateway, but it wasn't having it. Was out for the full duration.

I wonder if they'll let us know what actually caused it!?!?!?

In reply to a post by WelshWArrior:

I wonder if they'll let us know what actually caused it!?!?!?

Well they are supposed to provide good, honest broadband, so you would hope so!

They never do, so far as I remember.

I suppose saying nothing is neither honest nor dishonest.

Perhaps they regard it as commercially sensitive to reveal what kind of problems they've been having.

I am much more cynical - or is that realistic - I don't think that they know why the gateways cascade fail

and what did both of us predict a short time ago?

was disaster waiting to happen.

Don't see why it should be commercially sensitive tbh, unless it is a security related issue.

I don't think they ever say what a problem was do they Jim? Not beyond perhaps a "supplier cable break".

I haven't heard that one in relation to this problem or perhaps you were speaking rhetorically

I'm saying that in effect Plusnet never tell us what the problem was. Ever!

I would agree with that in this case which is why I assume that they just don't know as usually they are fairly open

No! In the status emails it is always "Now resolved ...". Maybe they say more in the Community forum, I rarely go there.

Nowt in Community forum, at all, despite a 9 page thread.

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