Possible outage Tue 2/12/14

For those who don't subscribe to the status emails:-

Posted: Mon, Dec 01 2014 at 14:29:47
Subject: Planned Network Maintenance Tues 2nd December 13.00 - 15.00

When's this work happening? Tomorrow afternoon, 2nd December.

What does it affect? Broadband connectivity.

How long will it take? Expected to take 2 hours.

What does the work involve? We're making some changes to parts of our broadband network.

Am I likely to notice the work? Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

We can but hope that this has something to do with fixing the problem that caused yesterday's outage.

13:00-15:00 !?

A highly specialised job, that can only be done in daylight.

Maybe it involves removing and replacing a large upstairs window . (Been there, done that, installing an ICL 2960 in the 1970s).

Edit - more seriously, the timing is why I thought it worth warning/telling people

Edited by RobertoS (Mon 01-Dec-14 18:06:17)

In reply to a post by Pipexer:

13:00-15:00 !?

incase you wasnt aware plusnet prefer to do network maintenance mid afternoon

Just had drop a minute ago. Fingers crossed it doesn't yoyo.

Latency has increased in the last few weeks for me, speed is stable albeit slightly reduced from a couple of months ago when there was a long out.

In case you aren't aware, latency is different by a few ms on different gateways.

20/11/14 12:50 pcl-ag08 12ms
29/10/14 02:55 ptn-ag02 12ms
20/10/14 09:40 ptn-ag01 12ms
19/10/14 13:55 ptw-bng01 14ms
23/09/14 02:20 ptw-ag02 13ms
01/09/14 10.45 pcl-ag04 16ms
30/08/14 18:30 pcl-ag04 19ms
27/08/14 15:30 pcl-ag04 16ms
20/08/14 01:55 ptw-ag02 12ms
14/08/14 00:20 ptn-bng01 13ms
10/07/14 18:08 pcl-ag05 Highp

9-5 tomorrow too...


Service: Broadband
Posted: Tue, Dec 02 2014 at 15:14:09
Subject: Planned Network Maintenance Weds 3rd December 09.00 - 17.00

When's this work happening?
Tomorrow afternoon, 3rd December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take around 8 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

That's a long time!

I see pcl-bng02 has been taken almost out of service.

maintenance today between 9am and 5pm. O_o

I know, seems like the worst time to do work that could possibly cause an outage...

Obviously a lot more serious if they're doing it during peak hours. Either that or they're to tight to pay the engineers overtime

Glad if surprised to say that we enjoyed unbroken service yesterday, despite too many of these outages since we joined PN in July. Maybe PN has taken a leaf from the Met Office and warns that a light breeze may become a hurricane, just in case

Well I got this today, seems too much of a coincidence not to be related

Service: Broadband
Posted: Wed, Dec 03 2014 at 12:02:07
Subject: Broadband Performance Issues (83886) - NEW

We're looking into a problem with one of our gateway routers, this is resulting in customers seeing sporadic packet loss and slow speeds.

This seems to be isolated to customers on the gateway known as PCL-AG07. If you're experiencing problems with packet loss please try logging into your router and disconnecting/reconnecting.

Our network engineers are continuing to investigate this issue and we will provide an update as soon as possible.

Edited by Mark07 (Wed 03-Dec-14 14:43:35)

Cleared at 15:01.

Posted: Wed, Dec 03 2014 at 15:01:11
Subject: Broadband Performance Issues (83886) - RESOLVED

This is an update to our previous post regarding a problem with one of our gateway routers.

Our network engineers have resolved the problem so customers should no longer be experiencing any issues.

Thats why I had crazy packet loss this morning I take it...

My Broadband Ping