In reply to a post by BatBoy:

Yes, you already said you have FTTP. I'm asking what speeds are you seeing on the TBB speedtester?

If on a Mac then chrome browser needed for Flash based tester. HTML tester seems okay on Safari and Firefox.

Yes, he's already said that.

They want to look at usage during the hour the speedtest occurred.

Therefore, if the speedtest is to be done at 9:30 they want nothing using the line during that hour (so nothing doing anything between 8:59 and 10:01 apart from the speedtest itself).

But, the only way to guarantee that would be to turn everything off.

I can't see what that would get them though. All it will show is the amount of data downloaded during the speedtest but that seems pretty worthless info to me.

EDIT : Just seen vimto_girl already confirmed this and why.

Edited by ian72 (Thu 09-Apr-15 10:35:21)

Crikey, i was thinking of joining Plusnet again after FTTC was made available recently in my village. But i was not expecting to see threads like this after the recommendations and feedback i've received so far about their fibre services!

Is the general consensus to steer clear of Plusnet at the moment then?

What is the main reason you were thinking of joining Plusnet again?

In reply to a post by BatBoy:

What is the main reason you were thinking of joining Plusnet again?

Not sure really as i had bad experiences on ADSL with them in the past before BT owned them, with their crazy throttling/traffic management etc. Obviously FTTC is a completely different product.

I guess price is the main thing for me and as their customer support is UK based that appealed. I was also thinking of using Sky or BT infinity but from feedback i've had most people recommended Plusnet. After reading some of these threads on here though i'm not sure anymore.

You realise they are BT? Their management is from BT and BT own all their shares?

Edited by deleted (Thu 09-Apr-15 12:45:18)

In reply to a post by BatBoy:

You realise they are BT? Their management is from BT and BT own all their shares?

Of course yes, again the cheaper price was the driver.

They go through peaks and troughs. When they are on form they provide what seems to be an excellent service. At the moment they seem to be having issues. Started some time back with support issues - long queues, etc which I think have largely now been sorted. Now we seem to be back to performance issues which have also happened before (years back they were having difficulty keeping up with buying new pipes).

I almost moved back to them at the start of this year but held off to see what happened with the support issues. Kind of glad I didn't move now - might go back in future but somehow they need to sort this rollercoaster they have been on for over a decade.

mmm i remember those days, so it seems they haven't moved on much then even under the wing of BT. Really not sure what to do now, as Sky also get mixed reviews and of course a fair bit more expensive.

Edited by bIOforger (Thu 09-Apr-15 14:11:48)