I think they did move on. But have hit a new rocky patch. They had been good for the last couple of years but things don't look so rosy at the moment

They've been great these last 2 years I've been with them. But I'm getting dismal single thread performance now. 2-5Mb on a 50Mb connection if I'm lucky. I can't watch youtube @ 720p anymore without it buffering 1/2 the time. I haven't contacted support yet as I want to verify my hardware is working correctly. But I'm 99% sure it's not on my end as it only just recently started happening (last 2-3 weeks).

Edited by LeJimster (Thu 09-Apr-15 14:46:46)

I've had 2yrs of good FTTC service until recently and have previously recommended Plusnet to several family members.

However strongly suggest staying away until they sort the issues out.

The question is who else is there to go to. The competition is limited really unless you pay through the nose to the likes of Zen. The other thing is i've been stuck on 4.5MB ADSL for ever! so i would like to get onto fibre as soon as is physically possible and not have to wait

I would be interested to know what percentage of customers were experiencing this level of performance degradation. Is it geographical? I have found reviews for any product on the internet will often be skewed to the negative. (People are very quick to complain on a public forum, but rarely post anything when it just works.)
I'm not saying there aren't problems, There certainly seem to be enough reports to indicate some routing/congestion issues but is it representative of the whole Plusnet customer base?

The people who recommended it to me, have had zero issues with latency, speed or sync currently.

Very true point though about how forums usually only highlight issues and can skew your opinions. But like you say there is a lot of people reporting the same issues at the moment.

In reply to a post by bIOforger:

The question is who else is there to go to.

I'm personally considering BT infinity or Sky Pro as I've heard good things. If Plusnet wasn't an 18 month contract id say it was worth a punt first as its GVFM.

In reply to a post by frogfoot1:

I would be interested to know what percentage of customers were experiencing this level of performance degradation. Is it geographical? I have found reviews for any product on the internet will often be skewed to the negative. (People are very quick to complain on a public forum, but rarely post anything when it just works.)
I'm not saying there aren't problems, There certainly seem to be enough reports to indicate some routing/congestion issues but is it representative of the whole Plusnet customer base?

That's a fair and important question. The average user who notices a problem I don't think will post on a forum, but calls/emails the ISP directly.

Then there are users who might be suffering from problems such as mine (Getting <40Mbps instead of 80) but will be happy with their connection because they are oblivious to the issue or satisfied as long as web pages load/vids stream fast enough.

Only Plusnet can truly answer the impact of the recent issues, but even then folk will probably be sceptical. Its hard one.

Edited by narz (Thu 09-Apr-15 16:31:55)

In reply to a post by narz:

I'm personally considering BT infinity or Sky Pro as I've heard good things. If Plusnet wasn't an 18 month contract id say it was worth a punt first as its GVFM.

BT will have the same issues won't it though? If you have issues currently with Plusnet that is.

Sky has it own "issues" with the locked down router and poor wireless connectivity, yes you can get around it, but that breaks their T&C's. And you're still limited to what you can use and that can be expensive.

I probably will go with Plusnet i guess and just suck it and see.

Edited by bIOforger (Thu 09-Apr-15 16:57:39)

TalkTalk is the other option, not too expensive (consumer vs business version) but they have a good core network but with the obvious poor customer service.

In reply to a post by bIOforger:

In reply to a post by narz:

I'm personally considering BT infinity or Sky Pro as I've heard good things. If Plusnet wasn't an 18 month contract id say it was worth a punt first as its GVFM.

BT will have the same issues won't it though? If you have issues currently with Plusnet that is.

Sky has it own "issues" with the locked down router and poor wireless connectivity, yes you can get around it, but that breaks their T&C's. And you're still limited to what you can use and that can be expensive.

I probably will go with Plusnet i guess and just suck it and see.

Not seeing BT retail customers or customers of smaller isp's that provide FTTC via BTWholesale complaining as frequently as plusnet customers are