FTTP Possible new customer

Posting here as cannot ask on Plus forum til a member.

Okay my EO line is finally showing as FTTP available(https://www.dropbox.com/s/ga7m7bis53yuogl/FTTP%20Now.jpg?dl=0)

I have been reading the Plusnet forums and in order to get FTTP I have to register for trial,should I register interest or place order for ADSL then request upgrade to FTTP as I have seen recommended.

Broadband currently with Sky Unlimited but phone with idNet,will I need MAC or to notify either supplier of change?

How soon after ADSL is live can I upgrade?

How much is the first months cost,do i pay for adsl or fttp?

Will I get the new customer pricing of £8.99 x first 6 months if I have to upgrade from ADSL?
Don't suppose the cashback offers via quidco/tcb are available?(No harm in trying)

Will it be engineer or self install ?

Currently have standard NTE5 faceplate,could I,should I change it or if engineer install will it be replaced?

Should I order new router at time of placing ADSL order or wait until I can place upgrade for fibre?

Sorry it's all questions but I want to make the right choice.

If its FTTP then it will be an engineer installed if its not preinstalled at the house.

The master socket will be used for the Voice so will remain as is unless it needs re locating, BT engineers will install all the necessary sockets and modem when they install the actual fibre link to your home if there isn't one that is no 30mins job either

I too will eventually get FTTP so am interested in this.

My question is if you sign up for ADSL with Plusnet which I think you have to in order to get on their FTTP trial are you 100% guaranteed to get on that trial or is there a risk you could be refused so you remain on an ADSL contract?

Perhaps someone has the answer to that because personally unless I was sure I would definitely get on the trial I would not risk going down that route.

Check out the FTTP Trial link on this page.

In reply to a post by boysteve:

Posting here as cannot ask on Plus forum til a member.

Well I just signed up on their forum and I am not with PN - so are you sure?

In reply to a post by AAuser27:

In reply to a post by boysteve:

Posting here as cannot ask on Plus forum til a member.

Well I just signed up on their forum and I am not with PN - so are you sure?

Sure

Please Note:
Registration to Community is only available to customers of Plusnet, Force9, Free-Online, Madasafish and Metronet.

http://community.plus.net/registration/

In reply to a post by boysteve:

Posting here as cannot ask on Plus forum til a member.

Okay my EO line is finally showing as FTTP available(https://www.dropbox.com/s/ga7m7bis53yuogl/FTTP%20Now.jpg?dl=0)

I have been reading the Plusnet forums and in order to get FTTP I have to register for trial,should I register interest or place order for ADSL then request upgrade to FTTP as I have seen recommended.

Broadband currently with Sky Unlimited but phone with idNet,will I need MAC or to notify either supplier of change?

How soon after ADSL is live can I upgrade?

How much is the first months cost,do i pay for adsl or fttp?

Will I get the new customer pricing of £8.99 x first 6 months if I have to upgrade from ADSL?
Don't suppose the cashback offers via quidco/tcb are available?(No harm in trying)

Will it be engineer or self install ?

Currently have standard NTE5 faceplate,could I,should I change it or if engineer install will it be replaced?

Should I order new router at time of placing ADSL order or wait until I can place upgrade for fibre?

Sorry it's all questions but I want to make the right choice.

Hi there,

I deal with most of the FTTP at Plusnet so I'll try my best to answer:

I generally prefer migrating people over with ADSL first, as I find it easier to regrade to FTTP rather than a standalone provide. Feel free to sign up ADSL and then PM me on the forums (Matty Cassell) once you've signed up.

I'd aim to provision you once the ADSL order has completed.

Realistically, you'd be paying the standalone price for FTTC without any discounts (£19.99). I think you'd still qualify for any ADSL cashback offer though should you sign up correctly.

Engineer is likely to replace your NTE5 if needs be.

I'll dispatch your fibre router for free, so recommend paying the P+P for an ADSL one in the meantime. However, some people prefer to use their own.

Feel free to let me know if you sign up.

Interesting note on your DSL checker result about possible wayleaves issues.. hope that doesn't get in the way of you ordering it.

In reply to a post by MattyPlusnet:

In reply to a post by boysteve:

Posting here as cannot ask on Plus forum til a member.

Okay my EO line is finally showing as FTTP available(https://www.dropbox.com/s/ga7m7bis53yuogl/FTTP%20Now.jpg?dl=0)

I have been reading the Plusnet forums and in order to get FTTP I have to register for trial,should I register interest or place order for ADSL then request upgrade to FTTP as I have seen recommended.

Broadband currently with Sky Unlimited but phone with idNet,will I need MAC or to notify either supplier of change?

How soon after ADSL is live can I upgrade?

How much is the first months cost,do i pay for adsl or fttp?

Will I get the new customer pricing of £8.99 x first 6 months if I have to upgrade from ADSL?
Don't suppose the cashback offers via quidco/tcb are available?(No harm in trying)

Will it be engineer or self install ?

Currently have standard NTE5 faceplate,could I,should I change it or if engineer install will it be replaced?

Should I order new router at time of placing ADSL order or wait until I can place upgrade for fibre?

Sorry it's all questions but I want to make the right choice.

Hi there,

I deal with most of the FTTP at Plusnet so I'll try my best to answer:

I generally prefer migrating people over with ADSL first, as I find it easier to regrade to FTTP rather than a standalone provide. Feel free to sign up ADSL and then PM me on the forums (Matty Cassell) once you've signed up.

I'd aim to provision you once the ADSL order has completed.

Realistically, you'd be paying the standalone price for FTTC without any discounts (£19.99). I think you'd still qualify for any ADSL cashback offer though should you sign up correctly.

Engineer is likely to replace your NTE5 if needs be.

I'll dispatch your fibre router for free, so recommend paying the P+P for an ADSL one in the meantime. However, some people prefer to use their own.

Feel free to let me know if you sign up.

Hi Matty,

Another quick question for you, please. At the end of the year I'll be moving to a property with native FTTP. Is it possible to complete a 'normal' order for the Unlimited Fibre Extra without phone line in this case? Not intending to use my phone line ever, but not sure if I can straight away place an order without ever having had one...

Thanks!

Hi libf,

If the property is FTTP only, then it'd be a standalone order. Often with these, an ONT is already on site meaning it's only an overnight installation.

As above; I prefer regrading if ADSL is available as I've got a few customers who have been waiting ages for manifolds, trenches, DP's, blockages, wayleaves etc. This is not a necessity though. I'll treat it subjectively case by case.

Matty

Having looked in the cupboards in the showhomes they already have the ONT, so hopefully it'll be an easy one to sort out.

Only thing that worried me a little was that the BT checker shows the people who have already moved in as having FTTP available, but the plusnet checker doesn't. I guess maybe there's a lag but I'd rather wait a little while and not have to take a phoneline!

Still a way off moving in though, so now that I know you frequent these forums as well as the plusnet one which is members only, I'll be sure to get in touch here when I have a move in date. Thanks for the very quick response!

Hopefully it's an overnight switch on!

In reply to a post by libf:

...

Only thing that worried me a little was that the BT checker shows the people who have already moved in as having FTTP available, but the plusnet checker doesn't. I guess maybe there's a lag but I'd rather wait a little while and not have to take a phoneline!

...

I'm pretty sure that's just a choice by PN not to show FTTP available on their checker as they don't yet offer it as an official product, which I think is mainly due to the fact that only a very small percentage of the country has FTTP available to utilise.

In reply to a post by Rastus:

In reply to a post by libf:

...

Only thing that worried me a little was that the BT checker shows the people who have already moved in as having FTTP available, but the plusnet checker doesn't. I guess maybe there's a lag but I'd rather wait a little while and not have to take a phoneline!

...

I'm pretty sure that's just a choice by PN not to show FTTP available on their checker as they don't yet offer it as an official product, which I think is mainly due to the fact that only a very small percentage of the country has FTTP available to utilise.

That's good to know. Ta.

Rastus is correct there.

It's not really advertised due to the amount of staff trained on it, as well as the length of some of the meatier provisions.

My EO area and line with Plusnet phone and broadband has just been overlaid with FTTP, with no FTTC options. Are Plusnet still taking "trials" on to an FTTP service? A call to the sales desk didn't offer anything and I don't really want to change to another provider.

I'm hoping it would be a straightforward install too - OR put a joint bay in the pavement right on the edge of my front garden.

I wouldn't recommend getting any sort of Fibre Broadband with Plusnet at the moment on account of speed issues seen by some and the decline in customer support...

I would recommend BT for FTTP personally, thought I'm unsure of any others doing FTTP!