Useage Graphs disappeared.

Plusnet Useage Graphs seem to have disappeared overnight. Deliberate or accidental??

I can still check which gateway I'm on but can't make any comparisons about loading.

p.s. Speedtest runs fine as per usual in the morning - wonder what this evening will bring...

Edited by longedge (Tue 07-Jul-15 08:26:52)

And the answer to that is that they have been removed deliberately:

https://community.plus.net/forum/index.php/topic,141...

From Chris Parr:

"We have removed the network performance graphs as they contained commercially sensitive data. We were the only provider to publish this sort of sensitive information in an increasingly competitive marketplace."

We have removed the network performance graphs as they contained commercially sensitive data. We were the only provider to publish this sort of sensitive information in an increasingly competitive marketplace.

It seems that in the modern world, setting yourself apart from the others is not a priority.

It was hardly sensitive. Any provider could know the peak usage times. What will be hidden in the future is the main question?

I went to see whether there was a gateway issue at around 5am this morning that caused my PPP connection to drop, and thought I was going to the wrong place as the graphs were missing.

Another step in the dumbing down of Plusnet.

LMAO...

Can they get any sneakier....

Think Plusnet are [censored] that even there own website shows what a shambles there network is and how efficiently they're running it.

Screw it, I'm taking one of my connections back to cable... & someone serious for my fibre I think!

huh just counted the changes at PLusnet since I joined...

5 changes, all of them have been of disadvantage to me too.

I wonder what else funny they have to announce (sorry I mean called on) it's not like they've attempted to tell the customers about them before the customer have caught wind and kicked up a fuss.

agreed.

customer count not sensitive, its revealed in shareholder reports. plus doesnt reveal # of offline customers.
customer load per gateway? not useful for competitors as # of endpoints is hidden.

Also the bandwidth usage graphs if they have been removed as well were incomplete anyway so not really useful to competitors.

Are PlusNet customer numbers actually spelt out in the BT Financial results?

...commercially sensitive data...

Whenever I hear this phrase, the word "scoundrel" leaps to the front of my brain.

I looked to see whether there were some a recent entry to the Plusnet board who'd instituted some new "austerity" campaign against their customers: increased charges, lower speeds, bizarre new crippled packages, less information,... To my surprise, I can't see an obvious culprit. Has anyone here got some informed speculation about what's going on at Plusnet?

actually yeah, BT bizarrely seem to not reveal it in public reports.

the new CEO that joined end of 2013?

Out of interest I posted about the circa 90k plusnet customers affected by the BT wholesale issues on plusnet's forum last week. Wonder if coincidence.

Edited by Chrysalis (Tue 07-Jul-15 11:00:07)

Too revealing of commercially sensitive data - Nahhh.
Too revealing - Yes!

I just checked a late-night yesterday email, :-

Posted: Mon, Jul 06 2015 at 16:46:57
Subject: Website and Internal Systems Maintenance - 6th Jul 23:30 - 7th Jul 06:00 - UPDATE

When's this work happening?
Starting tonight from 23:30

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
Making updates and improvements to internal systems.

Am I likely to notice the work?

Not at the time. But afterwards many of you will!

Edited by RobertoS (Tue 07-Jul-15 13:58:45)

OK, it looks like management has decided to sell old Plusnet's soul in pursuit of customer numbers and filthy lucre. Fine, chase TalkTalk, you'll end up as a forgettable mass market ISP that people will use but not really care about.

LOL
BT Group are interested in the money, not what geeks like us care about.

Lose a 100, or fewer, of active forum posters, and maybe 2000 anonymous watchers of forums, but win 50p per month (or whatever the BTW cost difference is for 40/2 v 40/10 is) from the several thousand that will sign up in the next month and the next month and the next month ..., and will they care about us?

Frankly, if it were my business, with shareholders and my income to satisfy, it's a no-brainer.

But I don't like it !

In reply to a post by RobertoS:

Frankly, if it were my business, with shareholders and my income to satisfy, it's a no-brainer.

But I don't like it !

One would expect businesses to have a costed, working business plan and model from the beginning. This chasing of quantity over quality is fine, but ultimately it's not for those of us with a reasonable demand for a quality product.

I was going to predict scenario 'x' or 'y' but to be honest, I think I'll let the BT / Plusnet 'thinkers' predict their own problems. I'm not getting paid for it.

Yes, I'm well aware it's a business serving shareholders - but it's been a part of BT since 2007 ...

It wasn't a no-brainer for 8 years, but apparently it is now, I take this as a change in company values.

Yes. See the many posts by myself and others starting with gloomy forecasts when the current CEO come from BT at the end of 2013 (IIRC the date correctly).

The rot set in a few weeks later.