the new CEO that joined end of 2013?

Out of interest I posted about the circa 90k plusnet customers affected by the BT wholesale issues on plusnet's forum last week. Wonder if coincidence.

Edited by Chrysalis (Tue 07-Jul-15 11:00:07)

Too revealing of commercially sensitive data - Nahhh.
Too revealing - Yes!

I just checked a late-night yesterday email, :-

Posted: Mon, Jul 06 2015 at 16:46:57
Subject: Website and Internal Systems Maintenance - 6th Jul 23:30 - 7th Jul 06:00 - UPDATE

When's this work happening?
Starting tonight from 23:30

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
Making updates and improvements to internal systems.

Am I likely to notice the work?

Not at the time. But afterwards many of you will!

Edited by RobertoS (Tue 07-Jul-15 13:58:45)

OK, it looks like management has decided to sell old Plusnet's soul in pursuit of customer numbers and filthy lucre. Fine, chase TalkTalk, you'll end up as a forgettable mass market ISP that people will use but not really care about.

LOL
BT Group are interested in the money, not what geeks like us care about.

Lose a 100, or fewer, of active forum posters, and maybe 2000 anonymous watchers of forums, but win 50p per month (or whatever the BTW cost difference is for 40/2 v 40/10 is) from the several thousand that will sign up in the next month and the next month and the next month ..., and will they care about us?

Frankly, if it were my business, with shareholders and my income to satisfy, it's a no-brainer.

But I don't like it !

In reply to a post by RobertoS:

Frankly, if it were my business, with shareholders and my income to satisfy, it's a no-brainer.

But I don't like it !

One would expect businesses to have a costed, working business plan and model from the beginning. This chasing of quantity over quality is fine, but ultimately it's not for those of us with a reasonable demand for a quality product.

I was going to predict scenario 'x' or 'y' but to be honest, I think I'll let the BT / Plusnet 'thinkers' predict their own problems. I'm not getting paid for it.

Yes, I'm well aware it's a business serving shareholders - but it's been a part of BT since 2007 ...

It wasn't a no-brainer for 8 years, but apparently it is now, I take this as a change in company values.

Yes. See the many posts by myself and others starting with gloomy forecasts when the current CEO come from BT at the end of 2013 (IIRC the date correctly).

The rot set in a few weeks later.