Fibre Extra?

Is Fibre Extra not available to everyone?

Recently had fibre installed (yay!) but due to distance and BT estimate of 32.4Mbps I was only given the choice of 40/2 package. However I was told that if I have it installed and I get a better than estimated speeds I could call back and ask to be put on the higher 80/20 Fibre Extra package.
My current test speeds are about 37 download and 1.85 upload.

I don't expect to get anywhere near the 80/20 but I was hoping for a higher upload if possible, and according to my router stats it's showing me connected at 40/2 but is showing max rate possible of 49/10. Now I'm willing to pay for the extra, but according to 2 people at PlusNet (1 in retentions) that the Extra is not available to me and there's nothing I can do about it. Is this true?

The only product worth upgrading to would be a 40/10 product to increase the upload speeds, but Plusnet don't sell that now.

The max figures can be widely out, so might only gain 2 Mbps of downstream and if you push the line to its absolute limit it may become unstable.

In short its possible to upgrade, but you need to be prepared for pay the new price for what may be little extra download speed gain.

It generally comes into the "too difficult" category
What you need to do is run the Bt Speedtest then further diagnostics to see what the IP profile is as that may indicate if you have any headroom or not

You're slipping, Jim .

He's on the Openreach 40/2 product and the IP Profile will reflect his sync, which appears to be the maximum. It was only on the 40/20 which was actually 80/20 slugged by the Plusnet line speed to 40Mbps downstream that your idea re the IP Profile worked.

Edited by RobertoS (Thu 29-Oct-15 19:43:19)

Not really
It would have shown whether the sync is the full 40Mb/s and that was what I was looking for

He says he sees some sort of router stats at 40/2, and speedtests at 37Mbps. That sounds very much like an IP Profile of 38.7Mbps.

Just ran the further diagnostics:

Download speed 37.28Mbps.
Max Achievable speed 38.72Mbps.
IP Profile 38.72Mbps.

Upload speed 1.82Mbps.
Max Achievable speed 2Mbps.
IP profile 2Mbps.

Which does give us other information, though irrelevant at the moment. G.INP is not active on the line.

There are two possible conversions of sync/connection speed to IP Profile. Without G.INP the IP Profile is 0.9679 x sync. With, it is 0.9669.

I did both, using 39,999kbps as the sync. (I don't recall ever seeing a 40,000 or 80,000).

My two results were 38.715 with .9679, and 38.675 with .9669.

router stats:

Downstream
Current Rate 40000 Kbps.
Max Rate 49502 Kbps.
SNR 7.5 dB.
Line Attenuation 23.6 dB.


Upstream
Current Rate 2001 Kbps.
Max Rate 10611 Kbps.
SNR 24.1 dB.
Line Attenuation 25.7 dB.

Given those figures Plusnet should be able to move you to 80/20 but whether they will or are able to I have no idea
However I suspect that from the attenuation you may not get much more than 45Mb/s

Edited by deleted (Thu 29-Oct-15 21:18:39)

In reply to a post by Oldjim:

Given those figures Plusnet should be able to move you to 80/20 but whether they will or are able to I have no idea
However I suspect that from the attenuation you may not get much more than 45Mb/s

OP is hoping for an increase in upload rather than download...

Which suggests you will get a huge increase in upstream speed if you move to a product with 10Mbps or 20Mbps upstream, but only 7-10Mbps increase in downstream on an "up to 76Mbps" one.

What to do lies in your hands. Given "However I was told that if I have it installed and I get a better than estimated speeds I could call back and ask to be put on the higher 80/20 Fibre Extra package" you could strongly request an upgrade to the 76/19.5 Mbps product which will cost you another £5pm, or a free release from the contract on the grounds of mis-selling if you prefer to migrate to another provider on 76/nn or 40/9.5.